What Can I Do If the Server Cannot Be Connected?

If the server cannot be connected when you use KooDrive, perform the following steps:

1. Check the network connection: Ensure that your device is connected to the Internet. Open other web pages to test the network connection.
2. Check browser cache: Clear the browser cache or access the web page again in private browsing mode.
3. Change the browser: Use another browser (excluding Safari) to access the web page. You are advised to use the latest browser (such as Chrome) which is compatible with your OS.
4. Check proxy settings: If you use a proxy server, ensure that its address and port number are correct. In addition, disable the proxy server and then directly connect to the Internet to check whether the problem is caused by the proxy server.
5. Restart the router: If the problem persists, restart the router or connect the server through local area network (LAN).
6. Check firewall settings: Some firewalls may block the browser from connecting to the proxy server. Ensure that your browser is allowed to access the network.
7. Reset the network: If the preceding methods do not work, reset the network. Restoring network settings to the default ones may solve the problem. You may need to reset the network connection and proxy server.

If the problem persists, contact Huawei Cloud technical support.