Help Center/ Billing Center/ FAQs/ Postpayment Instructions/ Why Did the Automatic Payment from My Credit Card Fail After the Bill Was Generated?

Updated on 2022-09-29 GMT+08:00

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Why Did the Automatic Payment from My Credit Card Fail After the Bill Was Generated?

The possible causes are:

Your available credit was insufficient. Please verify that your card has sufficient credit available.
Your credit card has expired or is restricted. Please replace it.
Your credit card may have been frozen in response to suspicious activity. Please contact your issuing bank.
If the reason is still unknown, submit a service ticket.

Parent topic: Postpayment Instructions

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