Help Center/ Elastic Cloud Server/ User Guide (Paris Regions)/ FAQs/ How Do I Handle Error Messages Displayed on the Management Console?

Updated on 2024-06-21 GMT+08:00

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How Do I Handle Error Messages Displayed on the Management Console?

Symptom

This section helps you resolve the following issues:

An error message was displayed on the management console after you performed ECS-related operations.

Background

After you perform ECS-related operations on the management console, the system displays the request status on the Elastic Cloud Server page. You can determine the request execution status based on the information displayed in the request status.

If the operation request is executed, the system automatically clears the task prompt.
If an error occurs during the request execution, the system displays an error code and its description in the taskbar.

Solution

If an error occurs, check the error code and perform the corresponding operations listed in Table 1.

**Table 1** Error codes and solution suggestions
Error Code	Message Displayed on the Management Console	Solution Suggestion
Ecs.0000	Request error. Try again later or contact customer service.	Adjust the request structure as requested in the Elastic Cloud Server API Reference.
Ecs.0001	The maximum number of ECSs or EVS disks has been reached. Contact customer service and request an ECS quota increase.	Contact customer service and request an ECS quota increase. NOTE: Before requesting for increasing your ECS quota, consider the number of to-be-added ECSs, vCPUs, and memory capacity required.
Ecs.0003	You do not have the permission or your balance is insufficient.	Contact customer service to check your account information.
Ecs.0005	System error. Try again later or contact customer service.	Adjust the request structure as directed in Elastic Cloud Server API Reference.
Ecs.0010	The private IP address is in use. Select an available IP address for ECS creation.	Use an idle IP address for ECS creation.
Ecs.0011	Invalid password. Change the password to make it meet the password complexity requirements, and perform the required operation again.	Input a password that meets password complexity requirements. Then, initial the request again.
Ecs.0012	Insufficient IP addresses in the subnet. Release IP addresses in the subnet or select another subnet for ECS creation.	Release IP addresses in the subnet or select another subnet for ECS creation.
Ecs.0013	Contact customer service and request an EIP quota increase.	Contact customer service and request an EIP quota increase.
Ecs.0015	The disk of this type is not supported by the ECS.	Select a proper disk and attach it to the ECS.
Ecs.0100	Invalid ECS status. Change the status and try again.	Change the ECS status to the desired one and try again.
Ecs.0103	The disk is unavailable.	Change the ECS status to the desired one and try again. If the EVS disk is faulty, contact customer service for troubleshooting.
Ecs.0104	The number of disks to be attached to an ECS exceeds the number allowed.	Detach EVS disks from the ECS before attaching new ones.
Ecs.0105	No system disk found.	Attach the system disk to the ECS and perform the desired operation again.
Ecs.0107	The number of shared disks to be attached to an ECS exceeds the maximum limit.	Detach EVS disks from the ECS before attaching new ones.
Other error codes	Other error messages	Initiate the request again. If the error persists, record the returned error code and contact customer service for troubleshooting.