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Centro de ayuda/ Elastic Cloud Server/ Preguntas frecuentes/ Login and Connection/ Remote Login Errors on Windows/ Why Does an Internal Error Occur When I Log In to My Windows ECS?
Actualización más reciente 2023-08-08 GMT+08:00
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Why Does an Internal Error Occur When I Log In to My Windows ECS?

Symptom

When you attempt to log in to your Windows ECS using MSTSC, the system displays an error message indicating an internal error.

Solution

  1. On the local server, run cmd as an administrator.
  2. Run the netsh winsock reset command.

  3. Restart the local server.
  4. Log in to the ECS again.

    If you still cannot log in to the ECS, check your local network. Change the network (for example, use your phone's mobile data) and check whether you can log in to the ECS remotely.

    If you can remotely log in to ECS using your phone's mobile data, your local network is abnormal. Restart your local network (for example, restart the router).

If the fault still persists, record your resources and the time when the fault occurred. Then, click Service Tickets in the upper right corner of the management console, choose Create Service Ticket, and submit a ticket.