POST /ccmessaging/send

Description

Sending channel messages, including connection messages, sending input status messages, session messages, transfer to manual services, and disconnection messages

Method

POST

URI

https://Domain Name/apiaccess/ccmessaging/send.For example,the domain name is service.besclouds.com.

Request

**Table 1** Header Parameters
Seq.	Name	Type	Mandatory	Description
1	ccmessaging-token	string	True	ccmessagign-token generated by the applyToken interface
2	x-app-key	string	True	The same as app_key, which uniquely identifies a user, Configuring the ApiFabric Tool
3	Authorization	string	True	Authentication field. The value format is as follows: Bearer +AccessToken in the return values of the tokenByAKSK interface (there is a space after Bearer)

**Table 2** Body Parameters
Seq.	Name	Type	Mandatory	Description
1	reqBody	5.1.2	True	Request body

Response

Status code: 200
5.1.1
Status code: 400
Incorrect request:Check the request path and parameters.
Status code: 401
Unauthorized:1.Check whether you have purchased related services.2.Contact the customer service personnel to check the current status of your account.
Status code: 404
Request not found: Check the request path.
Status code: 500
Service failure:Check the values of the parameters in the request.

Error Code

None.

Message Example

Scene description: Connecting Robots
URL:

Request Parameter:

{ "content": "", "controlType": "CONNECT", "from": "session_1619573111751_user_1619573111751", "mediaType": "TEXT", "senderNickname": "user_1619573111751", "sourceType": "CUSTOMER", "timestamp": "1619573122352", "to": "1011577355744904195", "userAgent": null, "senderAvatar": null, "channel": "WEB" }

Response Parameter:

{ "resultCode": "0", "resultDesc": "connect to robot success." }
Scene description: Talk to Bot Request
URL:

Request Parameter:

{ "content": "Version", "controlType": "CHAT", "from": "session_1619573111751_user_1619573111751", "mediaType": "TEXT", "senderNickname": "user_1619573111751", "sourceType": "CUSTOMER", "timestamp": "1619573123199", "to": "1011577355744904195", "userAgent": null, "senderAvatar": null, "channel": "WEB" }

Response Parameter:

{ "resultCode": "0", "resultDesc": "Send message to robot successfully" }
Scene description: Robot-to-manual request
URL:

Request Parameter:

{ "content": "", "controlType": "TRANS2AGENT", "from": "session_1619573111751_user_1619573111751", "mediaType": "TEXT", "senderNickname": "user_1619573111751", "sourceType": "CUSTOMER", "timestamp": "1619573129953", "to": "1011577355744904195", "userAgent": null, "senderAvatar": null, "channel": "WEB" }

Response Parameter:

{ "resultCode": "0", "resultDesc": "transfer from robot to agent success." }
Scene description: Disconnection request
URL:

Request Parameter:

{ "content": "", "controlType": "DISCONNECT", "from": "session_1619573842490_user_1619573842490", "mediaType": "TEXT", "senderNickname": "user_1619573842490", "sourceType": "CUSTOMER", "timestamp": "1619573854156", "to": "1011577355744904195", "userAgent": null, "senderAvatar": null, "channel": "WEB" }

Response Parameter:

{ "resultCode": "0", "resultDesc": "Disconnect robot successfully" }