Help Center/ Cognitive Engagement Center/ Agent Integration--CC-Gateway Development Guide/ Basic App Development/ Basic Multimedia Calls/ Message Sending and Receiving

Updated on 2024-03-05 GMT+08:00

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Message Sending and Receiving

Application Scenario
An agent can have a multimedia text chat with a subscriber.
Prerequisites
- An agent has signed in to the system and the multimedia server of the call center platform.
- A multimedia call is allocated to the agent.
Implementation process
For details about how an agent sends a message, see Sending Messages: sendmessage.
Message receiving event

Multimedia message event (AgentEvent_MessageData)

Parent topic: Basic Multimedia Calls

Previous topic: Basic Multimedia Calls

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