Help Center/ Cloud Eye/ FAQs/ Troubleshooting/ Server Monitoring/ Why Doesn't the Cloud Eye Console Display the OS Monitoring Data or Why Isn't the Data Displayed Immediately After the Agent Is Installed on an ECS?
Updated on 2026-03-05 GMT+08:00

Why Doesn't the Cloud Eye Console Display the OS Monitoring Data or Why Isn't the Data Displayed Immediately After the Agent Is Installed on an ECS?

After you install the Agent successfully, it takes about 2 minutes before Cloud Eye displays the monitoring data on the console.

If Agent Status is Running and you have waited for 5 minutes, but there is still no OS monitoring data displayed, check whether the ECS or BMS time and the console client time are consistent.

When the Agent reports data, it uses the ECS or BMS local time. When the console delivers requests, it uses the browser time of the user client. If the two times are different, no OS monitoring data will be displayed on the Cloud Eye console.

Run the timedatectl set-timezone 'Asia/Shanghai' command to change the BMS time to the browser time of the user client.