A Server Fails to Access a File System

Symptom

Access from a server to a file system was denied. All services on the server were abnormal.

Possible Causes

• Cause 1: The file system is abnormal.
• Cause 2: After a forcible unmount operation on the server, mount fails.

Fault Diagnosis

Take troubleshooting measures based on possible causes.

Solution

• Cause 1: The file system is abnormal.

  Log in to the management console. On the Scalable File System page, check whether the file system is in the Available state.

  • If yes, go to Cause 2.
  • If no, see The File System Is Abnormal to restore the file system to the available state, and then access the file system again.
• Cause 2: After a forcible unmount operation on the server, mount fails.
  1. This problem is caused by a defect of servers. Restart the server to resolve this problem.
  2. Check whether the file system can be properly mounted and accessed.
     • If yes, no further action is required.
     • If no, contact technical support.