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- What's New
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User Guide
- Overview
- Signing Up for a HUAWEI ID and Enabling Huawei Cloud Services
- Logging In to Huawei Cloud
- Real-Name Authentication
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HUAWEI ID Information Management
- Resetting the Password
- Viewing Basic Information
- Changing the Tenant Name
- Setting the Account Type
- Changing the Qualification Name and Tax Identification Number
- Binding or Changing the Service Mobile Number
- Changing the Service Email Address
- Modifying the Contact Information
- Modifying the Tenant Information
- Setting Preferences
- Disabling Huawei Cloud Services (For HUAWEI ID Users Only)
- Partner
- My Master Account
- Auditing
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Basic Information Management (for Huawei Cloud Account)
- Logging In to Huawei Cloud
- Resetting the Password
- Deleting a Huawei Cloud Account
- Viewing Account Information
- Changing the Account Name
- Setting the Huawei Cloud Account Type
- Changing the Qualification Name and Tax Identification Number
- Tax Identification Numbers Collected by Huawei Cloud
- Changing the Mobile Number
- Changing the Password
- Changing the Email Address
- Modifying the Contact Information of a Huawei Cloud Account
- Modifying the Business Information
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FAQs
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Basic Information (for HUAWEI ID)
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Basic Concepts
- What Is a HUAWEI ID? Can I Change My Login ID?
- What Is a Huawei Cloud Tenant?
- What Is the Huawei Cloud Tenant Name?
- What Is a Security Phone Number and Security Email?
- Why Is There a Service Email Address Displayed in the Huawei Cloud Tenant Information Area?
- Why a Message Is Displayed Indicating that My HUAWEI ID and Huawei Cloud Account Have Different Mobile Numbers?
- How Do I Modify the Email Address of My HUAWEI ID?
- How Do I Bind or Modify the Mobile Number of My HUAWEI ID?
- How Can I Modify Information about My Enterprise Account?
- In What Circumstances Will Huawei Cloud Services Be Restricted?
- In What Circumstances Will Huawei Cloud Services Be Frozen?
- How Do I Complete HUAWEI ID Information?
- Can I Purchase and Use Huawei Cloud Services Without Adding a Credit Card?
- What Should I Do If I Failed to Change the Phone Number Linked to My HUAWEI ID?
- What Are the Parameters and How Can I Use Them in the Account Center?
- How Do I Hand Over an Account If An Enterprise Employee Has Been Transferred or Has Resigned?
- What Materials Are Required If I Want to Change My Account Details?
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Registration
- Will My Account Take Effect Immediately After Registration Is Completed?
- Can I Change My Registration Country/Region?
- Can I Use the Same HUAWEI ID for Both Huawei Cloud International and Huawei Cloud Chinese Mainland Websites?
- Can I Use an Email Address to Enable Huawei Cloud Services Multiple Times?
- What Can I Do If the System Is Busy When I Enable Huawei Cloud Services?
- Why Did I Register with Huawei Cloud Chinese Mainland and Not Huawei Cloud International?
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Login
- How Do I Know What Account I Am Logged In With?
- Why Can't I Log In Even Though My Credentials Are Correct?
- Why Was I Prompted that My Account Information Does Not Exist When Resetting the Password?
- What Can I Do If I Forgot My Password?
- What Can I Do If I Cannot Receive a Verification Code?
- What Can I Do If My HUAWEI ID Is Locked?
- How Do I Protect My HUAWEI ID When Using It to Log In to HUAWEI CLOUD?
- Can I Encrypt My HUAWEI ID During Login?
- Can I Access Huawei Cloud Using a HUAWEI ID Not Associated with a Huawei Cloud Account?
- How Do I Know Whether My Account Was Created on the Huawei Cloud Chinese Mainland Website or Huawei Cloud International Website?
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Service Closing and Disabling
- Can I Disable Huawei Cloud Services?
- What Is the Difference Between Closing and Disabling Huawei Cloud Services?
- Why Can't I Disable Huawei Cloud Services Immediately?
- What Is a Retention Period?
- Can I Restore Huawei Cloud Services After Closing Them?
- Why Does the Deletion of Huawei Cloud Services Fail?
- I Have Multiple HUAWEI IDs and Have Used Them to Enable Huawei Cloud Services. If I Delete One of the HUAWEI IDs, Can I Continue Using Other Ones?
- Why Can I Still Log In After Disabling Huawei Cloud Services?
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Account Upgrade
- Why Do I Need to Upgrade My Huawei Cloud Account to a HUAWEI ID? Will the Account Upgrade Affect My Huawei Cloud Services?
- Can I Use Huawei Cloud Without Upgrading My Account to a HUAWEI ID?
- Why Is My HUAWEI ID Not Displayed When I Upgrade My Huawei Cloud Account?
- Why Was I Unable to Upgrade to a HUAWEI ID?
- Can I Log In with My Huawei Cloud Account After Upgrading It to a HUAWEI ID?
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Basic Concepts
- Real-Name Authentication
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Others
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Basic Information (for Huawei Cloud Account)
- Why Can't I Subscribe to Cloud Services and Purchase Resources After Registering an Account?
- Why Do I Need to Select a Country/Region When Registering with Huawei Cloud?
- Why Didn't I Receive an Email Verification Code During Account Registration?
- Why Do I Need to Provide a Mobile Number During Registration?
- Can I Use a Mobile Number Not Registered in the Registration Country or Region of My Account?
- Why Didn't I Receive an SMS Verification Code When Binding a Mobile Number to My Account?
- Why Can't I Complete My Enterprise Information with a TIN?
- Can I Use One Email Address to Register Multiple Huawei Cloud Accounts?
- Why Can't I Delete My Account?
- What's the Difference Between Account Closing and Account Deletion?
- Can I Restore My Account If I Close It?
- Why is My Account Frozen?
- Why is My Account Suspended?
- Why Can't I Select Chinese Mainland When Registering with the Huawei Cloud International Website?
- Can I Use My Huawei Cloud International Account for the Huawei Cloud Chinese Mainland Website?
- How Do I Complete Huawei Cloud Account Information?
- What Are the Constraints for Huawei Cloud Chinese Mainland or International Website Users to Access Resources in the European Website as a Cloud Alliance User
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Basic Information (for Huawei Cloud Account)
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Basic Information (for HUAWEI ID)
- General Reference
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Why Was I Unable to Upgrade to a HUAWEI ID?
Check the following possible causes:
- Huawei Cloud account and HUAWEI ID registered using the same mobile number or email address, but you have not yet enabled Huawei Cloud services with your HUAWEI ID:
Log out of your Huawei Cloud account, log in again using your HUAWEI ID, and associate the account with the ID.
- Huawei Cloud accounts and HUAWEI ID registered, and the ID has already been associated with one account:
Your HUAWEI ID cannot be associated with another Huawei Cloud account. Ignore the upgrade notice during login.
- Huawei Cloud account and HUAWEI ID registered in different countries or regions using the same mobile number or email address:
- HUAWEI ID frozen:
- Mobile number already used to register a HUAWEI ID:
Register a new HUAWEI ID at id.huawei.com and associate your Huawei Cloud account with the new ID.
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