Help Center>
Vulnerability Scan Service>
FAQs>
About Operations>
What Should I Do When a Website Scan Fails with a Message Displayed Indicating Connection Timeout?
Updated on 2022-02-24 GMT+08:00
What Should I Do When a Website Scan Fails with a Message Displayed Indicating Connection Timeout?
The possible causes and solutions are as follows:
- Your website is unstable. Open the website and check whether the connection is normal. Try scanning again.
- Your website cannot be accessed from the Internet.
- A firewall or another security policy has been configured for your website. As a result, the IP addresses of VSS (49.4.54.27, 49.4.8.50, 114.116.12.185, 114.115.159.33, 114.116.50.141, 114.116.50.142, 114.116.91.55, 114.115.175.79, 117.78.49.197, 117.78.49.29, 114.115.215.94, 114.115.211.231, 114.115.168.226, 114.115.129.201, 117.78.41.118, 117.78.41.126, 117.78.46.77, and 43.254.3.176) are mistakenly intercepted. Whitelist these IP addresses.
NOTE:
If your website cannot be accessed, check whether it is working properly. If you have any questions, feel free to send your problem on the VSS console.
Parent topic: About Operations
About Operations FAQs
- Which Websites Are not Supported by VSS?
- How Do I Authenticate the Domain Name of a Website?
- How Do I Upload an Authentication Document to the Root Directory of a Website?
- Why Does Domain Name Authentication Fail?
- What Should I Do When a Website Scan Fails with a Message Displayed Indicating Connection Timeout?
- What Should I Do If a Website Scan Job Fails to Be Created or Restarted?
- Can the Authenticated Document in the Root Directory of the Website Be Deleted After Domain Name Authentication Is Complete?
- When Are Advanced Scan Settings Required?
- Why Do I Fail to Buy VSS?
- How Long Does a Scan Take?
- How Do I Set a Scheduled Scan?
- How Do I View Vulnerability Fixing Suggestions?
Feedback
Was this page helpful?
Provide feedbackThank you very much for your feedback. We will continue working to improve the documentation.See the reply and handling status in My Cloud VOC.
The system is busy. Please try again later.
For any further questions, feel free to contact us through the chatbot.
Chatbotmore