Help Center/ Web Application Firewall/ FAQs/ Troubleshooting Certificate and Cipher Suite Issues/ Why Are HTTPS Requests Denied on Some Mobile Phones?

Updated on 2024-06-07 GMT+08:00

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Why Are HTTPS Requests Denied on Some Mobile Phones?

If your visitors receive a page similar to the one in Figure 1 when they try to access your website through a mobile phone, an incomplete certificate chain is uploaded when you connect the website to WAF. Rectify the fault by referring to How Do I Fix an Incomplete Certificate Chain?

Figure 1 Access failed
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Parent topic: Troubleshooting Certificate and Cipher Suite Issues

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