Help Center> Web Application Firewall> FAQs> Troubleshooting Certificate and Cipher Suite Issues> Why Are HTTPS Requests Denied on Some Mobile Phones?
Updated on 2024-06-07 GMT+08:00

Why Are HTTPS Requests Denied on Some Mobile Phones?

If your visitors receive a page similar to the one in Figure 1 when they try to access your website through a mobile phone, an incomplete certificate chain is uploaded when you connect the website to WAF. Rectify the fault by referring to How Do I Fix an Incomplete Certificate Chain?

Figure 1 Access failed

Troubleshooting Certificate and Cipher Suite Issues FAQs

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