Help Center/ Video On Demand/ FAQs/ Playback/ Why Can't I Play a Video on My Mobile Phone While I Can Play It Using the Browser on My Computer?

Updated on 2026-02-09 GMT+08:00

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Why Can't I Play a Video on My Mobile Phone While I Can Play It Using the Browser on My Computer?

If a VOD source video or its transcoded output plays normally on a computer but not on an Android or iOS device, the video resolution may be too high. Some mobile devices, for example, do not support 4K playback. Convert the video to a lower resolution and try playing it again on the mobile phone.

Parent topic: Playback

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