Why Can't I Upload Media Files?

The possible causes are as follows:

You have not subscribed to the VOD service in the region, or the VOD service is not available in the region.
As a result, uploads initiated through APIs or SDKs may fail. To resolve this issue, verify that you have subscribed to VOD in the target region and that the service works properly.
The format of the media file to be uploaded does not meet the requirements.
You need to check whether the format of the media file to be uploaded meets the upload requirements of the VOD service. For details about the supported media file formats and encoding formats, see What Media File Formats Does VOD Support?
Your account is in arrears.
Top up your account in Billing Center, and upload the file again on the VOD console.

Parent topic: Upload

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