Why Does a Video Fail to Be Played Using My Own Domain Name?
Check:
- Whether an HTTPS certificate has been configured for your own domain name.
The default streaming URL of VOD uses HTTPS. If the URL is not configured, video cannot be played on the VOD console or browser.
- Log in to the VOD console. In the navigation pane, choose Domain Name Management.
- Locate the row that contains the default domain name, click Settings in the Operation column, and select HTTPS Settings.
If HTTPS acceleration is disabled, enable HTTPS acceleration and upload the HTTPS certificate. For details, see Configuring HTTPS Secure Acceleration.
- The CNAME has not been configured. Configure it by referring to Configuring CNAME Records.
Open the command line interface that comes with Windows and run the following command:
nslookup -qt=cname Acceleration domain name
If the CNAME is displayed, the CNAME has taken effect. A typical command output is shown in the following figure.
- The format of the uploaded file is incorrect. Transcode the file and then play it again.
If the problem persists, submit a service ticket to reach technical support.
Playback FAQs
- What Are the Differences Between DASH, HLS, and MP4 Files?
- How Do I Obtain the Streaming URL of a Media File?
- How Do I Play Media Files on a Mobile Device?
- Which Types of Files Can Be Previewed on the VOD Console?
- What If I Failed to Play HLS Videos?
- How Do I Stop HLS Videos from Freezing?
- What If the Uploaded Video File Can't Be Played?
- Can I Create a QR Code for My Video Playback URL?
- Do I Need to Transcode an Uploaded Video Before Playing It?
- Why Does a Video Fail to Be Played Using My Own Domain Name?
- Can I Play a Video If I Don't Buy a Transcoding Package?
- Why Does the Encrypted HLS Video Playback Failed?
- Is There Any Limit on the Number of Online Viewers?
- Why An Error Code 403 Is Returned When I Access the Playback URL?
- Can I Use My Own Player to Play Media Files Uploaded to VOD?
- Can I Replace the Domain Name in the Generated Playback URL with My Own Domain Name?
- How Do I Fix a Blurry Video?
- Why Can't I Obtain the Streaming URL of a Transcoded Video?
- Why Does Frame Freezing Occur During the Playback of a Transcoded Video?
- Why Cannot a Transcoded M3U8 Video Be Played After URL Validation Is Configured?
- Why Can't an Encrypted HLS Video Be Played After Being Transcoded for the Second Time?
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