Help Center/ Video On Demand/ FAQs/ Playback/ How Do I Stop HLS Videos from Freezing?

Updated on 2022-10-24 GMT+08:00

View PDF

How Do I Stop HLS Videos from Freezing?

You are advised to locate the fault from the following aspects:

Whether the played video file is corrupt. Play another HLS video and check whether the video freezes.
Whether the video is played on a low-end device or whether the network connection is bad. If it is, replace the playback device or fix the network.
Check whether CDN pre-loading is performed on the uploaded video. You can perform CDN pre-loading on the console or by calling APIs.
If a transcoded video is played, check whether the resolution and bitrate of the transcoded video are within the proper ranges. You are advised to use the recommended resolution and bitrate.

If the problem persists, submit a service ticket.

Parent topic: Playback

Thank you very much for your feedback. We will continue working to improve the documentation.See the reply and handling status in My Cloud VOC.

The system is busy. Please try again later.

Which of the following issues have you encountered?

Content is inconsistent with the product UI

Unclear descriptions

Lack of examples or code

Incorrect steps

Can't find what I need

Lack of best practices

Feedback (optional)

0/500

Select at least one type of issue, and enter your comments or suggestions.

Enter a maximum of 500 characters.

Submit Cancel

For any further questions, feel free to contact us through the chatbot.