Updated on 2022-10-24 GMT+08:00
How Do I Stop HLS Videos from Freezing?
You are advised to locate the fault from the following aspects:
- Whether the played video file is corrupt. Play another HLS video and check whether the video freezes.
- Whether the video is played on a low-end device or whether the network connection is bad. If it is, replace the playback device or fix the network.
- Check whether CDN pre-loading is performed on the uploaded video. You can perform CDN pre-loading on the console or by calling APIs.
- If a transcoded video is played, check whether the resolution and bitrate of the transcoded video are within the proper ranges. You are advised to use the recommended resolution and bitrate.
If the problem persists, submit a service ticket.
Parent topic: Playback
Playback FAQs
- What Are the Differences Between DASH, HLS, and MP4 Files?
- How Do I Obtain the Streaming URL of a Media File?
- How Do I Play Media Files on a Mobile Device?
- Which Types of Files Can Be Previewed on the VOD Console?
- What If I Failed to Play HLS Videos?
- How Do I Stop HLS Videos from Freezing?
- What If the Uploaded Video File Can't Be Played?
- Can I Create a QR Code for My Video Playback URL?
- Do I Need to Transcode an Uploaded Video Before Playing It?
- Why Does a Video Fail to Be Played Using My Own Domain Name?
- Can I Play a Video If I Don't Buy a Transcoding Package?
- Why Does the Encrypted HLS Video Playback Failed?
- Is There Any Limit on the Number of Online Viewers?
- Why An Error Code 403 Is Returned When I Access the Playback URL?
- Can I Use My Own Player to Play Media Files Uploaded to VOD?
- Can I Replace the Domain Name in the Generated Playback URL with My Own Domain Name?
- How Do I Fix a Blurry Video?
- Why Can't I Obtain the Streaming URL of a Transcoded Video?
- Why Does Frame Freezing Occur During the Playback of a Transcoded Video?
- Why Cannot a Transcoded M3U8 Video Be Played After URL Validation Is Configured?
- Why Can't an Encrypted HLS Video Be Played After Being Transcoded for the Second Time?
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