Help Center> Video On Demand> FAQs> Upload> Why Can't the File Length Be Obtained After a Media File Is Uploaded to VOD?

Updated on 2022-10-24 GMT+08:00

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Why Can't the File Length Be Obtained After a Media File Is Uploaded to VOD?

Possible causes are as follows:

The uploaded media file has not been parsed completely. VOD returns the length only after the uploaded file has been parsed. Therefore, you are advised to check the length 5 minutes later after the file has been uploaded.
The uploaded media file does not use one of the following codecs supported by VOD. In this case, you are advised to delete this file and upload it again.
Supported codecs are:
- Video codecs: H.263, H.264, H.265, MPEG-2, MPEG-4, MJPEG, and ProRes 422
- Audio codecs: AAC, AC3, EAC3, HE-AAC, MP2, MP3, PCM (s161e, s16be, s241e, s24be, DVD), and WMA
Video duration is not displayed on the player: You are advised to use another player for the test or transcode the video.

Parent topic: Upload

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