Help Center/ Video On Demand/ FAQs/ Upload/ Why Can't I Obtain the Duration of an Uploaded Audio or Video File?
Updated on 2026-03-12 GMT+08:00
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Why Can't I Obtain the Duration of an Uploaded Audio or Video File?

Possible causes are as follows:

  • The uploaded media file has not been parsed completely. VOD returns the duration only after the uploaded file has been parsed. Therefore, you are advised to check the duration 5 minutes after the file has been uploaded.
  • The uploaded media file does not meet the codec requirements below. If the file does not meet these requirements, delete it and upload a compatible file instead.
    Supported codecs are:
    • Video codecs: H.263, H.264, H.265, MPEG-2, MPEG-4, MJPEG, and ProRes 422
    • Audio codecs: AAC, AC3, EAC3, HE-AAC, MP2, MP3, PCM (s16le, s16be, s24le, s24be, DVD), and WMA
  • Your displayer does not display the video duration. You are advised to use another player or transcode the video.
Parent topic: Upload