Updated on 2025-06-07 GMT+08:00

UGO.10001040 Failed to generate the task ID

Description

The task ID failed to be generated.

Possible Causes

There is an exception in the UGO database. Check the database status and logs to locate the fault.

Handling Suggestion

  1. Trigger this error again on UGO.
  2. Take a screenshot of the error.
  3. In the upper right corner of the console, choose Service Tickets > Create Service Ticket and contact the customer service.