MSP Introduction

Basic Concepts

Target user groups of Huawei Qiankun include tenants and managed service providers (MSPs).

Tenants are enterprise users or organizations that purchase cloud services and devices to meet their business development requirements.
MSPs are organizations with professional service management and maintenance capabilities. They provide network deployment, management, security detection, security protection, and O&M for tenants.

An MSP in the cyber security field is called a managed security service provider (MSSP).

Responsibilities of MSPs

For tenants:
MSPs can provide comprehensive network construction, service management, and security O&M for tenants who entrust the MSPs with services of Huawei Qiankun. This helps tenants reduce their operational expenditure (OPEX).
For Huawei Qiankun operations personnel:
Huawei Qiankun operations personnel are responsible for new user attraction and activeness promotion.

MSPs, as important partners of the Huawei Qiankun operations team, offer assistance to its product promotion and selling.

Therefore, MSPs are often referred to as Huawei Qiankun agents.

MSPs, tenants, and Huawei Qiankun operations personnel are closely related to each other. For details about their relationships and respective responsibilities, see Table 1.

**Table 1** Responsibilities of users and relationships between them
User Category	User Creation	Major Responsibilities
Tenant	Self-registration Created by MSP administrators	Responsibilities of tenants vary according to their IT capabilities. Tenant-managed construction and maintenance: Tenant administrators complete device onboarding, network deployment, and service O&M by themselves. MSP-managed construction and maintenance: Tenant administrators entrust MSPs with network construction and maintenance.
MSP	Qualified and created by Huawei Qiankun operations personnel	MSP-managed construction: MSPs complete device onboarding and network deployment for tenants. MSP-managed maintenance: After tenants entrust services to MSPs, the MSPs perform routine monitoring and periodic inspection on the services, handle exceptions and issues found during service running, and provide risk assessment and event handling suggestions. Promotion and selling of Huawei Qiankun NOTE: Some services, such as the Border Protection and Response Service, can be purchased offline through MSPs. For details, see the corresponding service documents.
Huawei Qiankun operations personnel	Self-creation upon installation of the Huawei Qiankun platform	Marketing activities of Huawei Qiankun: new user attraction and activeness promotion Management and creation of MSP accounts