- What's New
- Service Overview
- Getting Started
- User Guide
-
FAQs
- FAQs
-
Billing
- When Does an IoT SIM Card Start to Get Billed?
- How Long Is the Inactive Period of an IoT SIM Card? What Are the Card Usage Time and Validity Period?
- How Long Is the Test Period of an IoT SIM Card Provided by Carriers Outside the Chinese mainland? What Are the Card Usage Time and Validity Period?
- When Does the Validity Period of an IoT SIM Card Start to Be Counted? Is It from the Time When the Card Is Activated or from the Time When the Order Is Placed?
-
Restrictions
- What SIM Card Types Does GSL Provide?
- What Are the High-Risk Areas for GSL?
- What Networks Do Carriers Support?
- Can I Configure Fixed Addresses for an IoT SIM Card After the Purchase Process?
- Can I Configure Dedicated Data for Specified IoT SIM Cards of an Order Separately?
- Can I Change the Data Type from the Current Dedicated Data to General Data?
- Can I Use an IoT SIM Card on a Phone?
- Can I Specify the Number Segment for an IoT Card?
- Why Should I Use GSL Instead of Purchasing SIM Cards Directly from Carriers?
- Can I Return SIM Cards Purchased on GSL?
- Does GSL Have Requirements on Modules?
- Can I Manually Disconnect an IoT SIM Card or Set an Auto Disconnection Threshold for It?
- Dedicated Data
-
Purchase
- Can I Purchase a Small Number of IoT SIM Cards at a Time?
- How Can I Request an Invoice?
- Why Are the Prices of Orders with the Same Plan and Quantity Different?
- Can I Change the Carrier and Plan for a Purchased IoT SIM Card?
- Can I Purchase an NB-IoT Card?
- Can I Use an IAM Account to Purchase IoT Data?
- How Do I Purchase an Add-on for My IoT SIM Card?
- Can I Purchase an Add-on for My SIM Card After the Data Was Used Up?
- Can I Return My SIM Card Because the Data Plan Is Not Enough? Or How Can I Solve This Problem?
- Logistics
- Activation
- Data Querying
-
IoT SIM Card Management
- How Do I Query Basic Information About an IoT SIM Card, Such as the Card Number and MSISDN?
- How Do I Bind a SIM Card to a Device?
- Can I Bind a Bound SIM Card to Another Device? How Can I Rebind It?
- Do IoT SIM Cards Support General Data?
- What Are the APNs of Different Carriers?
- How Do I Apply for Replacement of My Lost IoT SIM Card?
- How Do I Export IoT SIM Card Information?
- What Are the Differences Between NB-IoT SIM Cards and Common IoT SIM Cards?
- How Long Does It Take to Process Requests for Batch Operations?
- Why Is My IoT SIM Card at Work Still in Testable or Activatable Status on the Console?
- For a SIM Card That Requires Real-Name Authentication But Has not Complete It, What the Card Status Will Be If I Insert It into a Device and Power It On? Will the Usage Time Be Counted?
- For a SIM Card Suspended Due to Violation, Can I Resume It After Completing the Real-Name Authentication and Power It On?
- Why Is My IoT SIM Card Data Still Unavailable on the Console After I Received the Physical Cards?
- How Do I Reset the Network of an IoT SIM Card?
- Why Is the Network Signal of an IoT SIM Card Weak?
-
Unavailable Status/Suspension/Resumption
- Why Is an IoT SIM Card Inserted into a Device Unavailable? Why Is an In-use IoT SIM Card Suddenly Unavailable or Disconnected Frequently?
- How Can I View the Cause of IoT SIM Card Suspension?
- How Can I Resume an IoT SIM Card Suspended Because I Use It in a Phone?
- What Can I Do If My IoT SIM Card Cannot Be Used After I Inserted It into Another Device?
- How Do I Resume a Suspended IoT SIM Card or Forward Data Pool?
- How Can I Resume a Suspended SIM Card?
- How Can I Manually Suspend Lost IoT SIM Cards?
- Why Is My SIM Card Still Suspended at the Beginning of a Month?
- Why Can't I Resume an IoT SIM Card?
- Account
- Renewal
-
Data Pool
- How Do I Check Whether an Order Is Added to a Data Pool? What Is the Data Limit of a Pooled SIM Card?
- How Can I View the Total Data, Used Data, and Remaining Data of a Data Pool?
- Can I Add an IoT SIM Card to Data Pool After Card Purchase Process?
- Can I Cancel a Forward Data Pool After the Purchase Process?
- Once a Forward Data Pool Is at Its Monthly Data Usage Limit, Will All Its SIM Cards Be Suspended? How Can I Recharge Data?
- Can I Remove Some of the IoT SIM Cards out of a Forward Data Pool?
- Can I Remove a Pooled SIM Card out of the Data Pool so It Does Not Share Data with Other Cards Any More?
- Can I Add SIM Cards of the Same Order to Different Data Pools Separately?
- Can I Only Activate All SIM Cards in a Forward Data Pool at Once?
- How Can I Activate an IoT SIM Card in a Data Pool?
- Why Can't I Add an IoT SIM Card to a Data Pool?
- Why Is My IoT SIM Card Still Suspended After I Added It to a Forward Data Pool?
- General Reference
Copied.
Renewing an IoT SIM Card
You can renew physical SIM cards by card (individually) or order (in batches).
Description
- You can only renew in-use physical SIM cards that are not deregistered and have unexpired plans.
- You can only renew physical SIM cards from a completed Card purchase or Card transfer order that is not part of a backward data pool.
- You can only renew a Card purchase order when its previous renewal is completed.
- When an IoT SIM card is about to expire, the system will send a notification email to your registered email address. It is recommended that you renew your cards one month in advance. In special cases, contact Huawei technical support in advance.
- After the renewal is complete, the new expiration time is calculated as follows: New expiration time = Original expiration time + Required period
- IoT cards that are not renewed upon expiration will be deregistered. Deregistered IoT cards cannot be restored.
- The total validity period of each IoT card after renewal cannot exceed six years after the current time.
- The renewal order can be processed within three working days (the renewal must be performed before the 20th day of each month).
Process
- Select the order to be renewed and the operation mode (renew by order or SIM card).
- Confirm the order information.
- Pay for the order.
- Track the renewal order status until it is complete.
Renewing Physical SIM Cards
- Select the orders you want to renew.
Log in to the GSL console and choose Orders and Renewal in the navigation pane. Select one or more orders and click Renew above the list.
NOTE:
Only orders that meet the renewal requirements can be renewed. If you click Renew without selecting an order, the system selects all qualified orders by default.
Renewal is only available for physical SIM cards from a completed Card purchase or Card transfer order that is not part of a backward data pool. The selected orders that cannot be renewed will be filtered by the system.
You can select up to 10 orders for renewal at a time. If you want to renew all orders in the account (without specifying any one), ensure that the number of orders that meet the renewal requirements does not exceed 50, or an error will occur.
- Select an operation mode.
- If you do not select any order, click Renew to renew all orders that meet the renewal requirements and contain qualified cards.
- By file: In this mode, the system renews qualified physical SIM cards in the target order based on the file. Click Renewable, select items from the list of renewable container IDs on demand.
Modify the Excel file and upload it.
- By file: In this mode, the system renews qualified physical SIM cards in the target order based on the file. Click Renewable, select items from the list of renewable container IDs on demand.
- If you do not select any order, click Renew to renew all orders that meet the renewal requirements and contain qualified cards.
- Confirm the order information.
Click OK. In the displayed page, select the required duration of the order. Check the renewal order details.
If you have any question, contact Huawei technical support.
- Pay for the order.
After confirming the order information, click Go to Online Payment to complete the payment.
- Track the renewal order status until it is complete.
On the Orders and Renewal page, click the batch number to go to the order details page. You can view the list of SIM cards involved in the renewal. (Currently, the list is displayed only after the renewal order is approved.)
Feedback
Was this page helpful?
Provide feedbackThank you very much for your feedback. We will continue working to improve the documentation.See the reply and handling status in My Cloud VOC.
For any further questions, feel free to contact us through the chatbot.
Chatbot