ALM-50844 StoreMaster Node Communication Exception

Alarm Description

The system checks the failures of a StoreMaster node to send network messages on an instance every 10 minutes. This alarm is generated when the number of failures exceeds the threshold.

This alarm is cleared when the number of failures falls below the threshold.

Alarm Attributes

Alarm Parameters

Impact on the System

The network of the node is unavailable, and user services fail.

Possible Causes

The node is not correctly connected with other nodes. As a result, messages fail to be sent.

Handling Procedure

Determine the network error type.

1. On FusionInsight Manager, choose O&M > Alarm > Alarms. In the alarm list, view the role name and obtain the IP address of the instance in Location of the alarm whose ID is 50844.
2. Wait 2 minutes and check whether the alarm is automatically cleared.
   • If yes, the network automatically recovers, and no further action is required.
   • If no, go to Step 3.

3. Select the instance for which the alarm is generated, click More, and select Restart Instance. In the dialog box that is displayed, enter the password, and click OK to restart the StoreMaster instance.

4. Wait 2 minutes and check whether the alarm is automatically cleared.
   • If yes, no further action is required.
   • If no, go to Step 5.

Collect fault information.

5. On FusionInsight Manager, choose O&M. In the navigation pane on the left, choose Log > Download.
6. Expand the Service drop-down list, and select MemArtsStore for the target cluster.
7. Click the edit icon in the upper right corner, and set Start Date and End Date for log collection to 10 minutes ahead of and after the alarm generation time, respectively. Then, click Download.
8. Contact O&M engineers and send the collected logs.

Alarm Clearance

This alarm is automatically cleared after the fault is rectified.

Related Information

None