Help Center/ MetaStudio/ User Guide/ Appendix/ FAQs/ What If the Live Video on a Third-party Platform Is Not Clear?
Updated on 2024-12-23 GMT+08:00
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What If the Live Video on a Third-party Platform Is Not Clear?

If the live video on a third-party live platform is not clear, possible causes are:

  1. The computer does not have a discrete graphics card.
  2. Base (Canvas) Resolution and Output (Scaled) Resolution of Open Broadcaster Software (OBS) are not the same.

Checking the Discrete Graphics Card

The computer on which the third-party live platform is used must be installed with a discrete graphics card.

Checking the OBS Video Resolution

Base (Canvas) Resolution and Output (Scaled) Resolution of OBS must be the same.

Check method:

  1. Open OBS on the local PC.
  2. On the top navigation bar, choose File > Settings. The Settings dialog box is displayed.
  3. In the navigation pane on the left, choose Video and check whether Base (Canvas) Resolution and Output (Scaled) Resolution are the same.

    If they are different, change them to the same value.
    Figure 1 Video settings

Parent topic: FAQs