All Documents
MeetingMeeting
- What's New
- Service Overview
- Getting Started
- Subscription Guide
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Enterprise Administrator Guide
- Before You Start
- Managing Departments
- Managing Users
- Managing External Contacts
- Managing Hard Terminals
- Managing IdeaHubs
- Managing Cloud Meeting Rooms
- Managing Meetings
- Other Settings
- Viewing Operation Logs
- Administrator Guide Web
- Huawei Cloud Meeting Client User Guide
- Hard Terminal User Guide
- IdeaHub User Guide
- Terminal Scheme Application Intergration
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Huawei Cloud Meeting and Third-Party Terminal Interconnection Guide
- Support for Third-Party Meeting Terminals in Commercial Environments
- Connecting a Meeting Terminal to Huawei Cloud Meeting
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FAQs
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Product Specification Problems
- What Is the Bandwidth Required for a Video Meeting?
- Which Operating Systems Do HUAWEI CLOUD Meeting Soft Clients Support?
- Which Huawei Hard Terminals Support HUAWEI CLOUD Meeting?
- Can Non-Huawei Hard Terminals Be Connected to HUAWEI CLOUD Meeting?
- What PC Configurations Are Recommended?
- What Are the Requirements for Operating Systems and Browsers?
- Can International Site Users Join Video Meetings Held in the Chinese Mainland Site?
- Can I Use HUAWEI CLOUD Meeting to Have Meetings with Members in Other Enterprises?
- Can I Use the Existing Corporate Directory of My Enterprise in HUAWEI CLOUD Meeting?
- What Is the Best Video Quality Supported by HUAWEI CLOUD Meeting?
- How Many Screens Can Be Displayed on a Client?
- Which Versions of Hard Terminals Are Recommended?
- Can HUAWEI CLOUD Meeting Support Connect to Third-Party Meeting Terminal Management Platforms?
- Why Can't I View All Meeting Records on the HUAWEI CLOUD Meeting Management Platform?
- Which Hard Terminals Can Cloud Meeting Rooms Be Allocated To?
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Resource Subscription Problems
- What Meeting Resources Are Required for Connecting Huawei Hard Terminals to HUAWEI CLOUD Meeting?
- What Hard Terminals Are Applicable to Huawei Small and Medium Meeting Terminal Access Accounts, Respectively?
- How Do I Renew a Meeting Package?
- How Can I Expand the Capacity of a Meeting Package?
- Can I Unsubscribe from a Meeting Package?
- What Can I Do If the Number of Meeting Users Reaches the Upper Limit When I Add a User on the HUAWEI CLOUD Meeting Management Platform?
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Accounts and Password Problems
- How Can I Retrieve My Password?
- What Can I Do If My Account Is Locked?
- What Can I Do If I Forget My Meeting Account?
- What Can I Do If I Cannot Receive Emails or SMS Messages After Resetting the Password, Retrieving the Password, or Creating a Meeting?
- Can I Obtain the New Password from an Email or SMS Message After Resetting the Password?
- How Do I Modify My Personal Details?
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Meeting Operation Problems
- Is HUAWEI CLOUD Meeting Connected with HUAWEI CLOUD WeLink?
- What Are the Functions of a Host Password and Guest Password?
- How Can I View the Network Status of Terminals in a Meeting?
- What Do the Network Quality Details on the Meeting Control Page Represent?
- What Is the Function of Locking a Meeting on the Meeting Control Page?
- Can I Join a Meeting Without Login?
- Can I Join a Meeting Using a Mobile Number or Fixed-line Number?
- How Do I Modify or Cancel a Scheduled Meeting?
- Who Is the Host When Multiple Participants Use the Host Password to Join a Meeting?
- How Do I Join a Cross-Enterprise Meeting?
- What Are Application Scenarios of Access Numbers?
- What Can I Do If a Fixed-Line Phone Cannot Join a Meeting and a Busy Tone Is Played?
- Can the Online or Offline Status of Terminals That Have Not Joined a Meeting Be Displayed on the Meeting Control Page?
- Will a Meeting Be Interrupted If I Switch the Network Connection During the Meeting?
- How Do I Change the Meeting Topic?
- How Do I Invite Participants During a Meeting as the Host?
- Why Can't I Receive a Call on My Mobile Phone When the Host Adds Me to the Meeting?
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Meeting Recording Problems
- Why Is a Message Indicating that the Video Has Been Deleted Displayed When I Open a Recording File?
- I Tried Opening the Recording File of an Ended Meeting, But Saw a Message Indicating That the File Is Being Transcoded. Why?
- What Are Bandwidth Requirements for Watching a Live Broadcast Meeting and Meeting Recordings?
- Does the Number of Participants in a Meeting Affect the Size of the Recording File?
- What Is the Format of a Recording File?
- What Content is Recorded?
- If I Do Not Renew Expired Recording Storage Space, Will My Recording Files Be Automatically Deleted?
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Client Service Usage Problems
- What Can I Do If I Fails to Log In to the Huawei Cloud Meeting Client?
- How Do I Obtain Client Logs?
- How Much Data is Consumed by the Huawei Cloud Meeting Client in One Minute When I Am in a Meeting?
- How Do I Switch Cameras on the Client?
- What Can I Do If the Message Indicating that Setup Files Are Corrupted Is Displayed When I Install the HUAWEI CLOUD Meeting PC Client?
- What Can I Do If 360 Safeguard Displays a Message Indicating that an Unknown Program Is Ready to Run and Tries to Block the Program When I Install the Huawei Cloud Meeting PC Client?
- What Can I Do If the Message Indicating that Windows Defender SmartScreen Has Prevented an Unrecognized Program from Starting Is Displayed When I Install the Huawei Cloud Meeting Client on a Computer Running Windows 10?
- How Can I Set Continuous Presence on Soft Clients?
- Can I View Participants in Turn If I Join a Meeting as the Host Using the Huawei Cloud Meeting Client?
- What Do I Do If Frame Freezing Occurs When the Network Quality Is Poor and the Issue Cannot Be Solved After the Network Recovers?
- Can the HUAWEI CLOUD Meeting App Be Woken Up by an Incoming Meeting Call When It Is Running in the Background?
- How Do I Select a Camera on the Huawei Cloud Meeting PC Client in a Meeting?
- How Do I Quickly Locate a Network Connection Failure?
- What Do I Do If the Client Breaks Down Due to the Compatibility Issue of the Graphics Driver?
- Which Clients Support Virtual Backgrounds?
- Which Windows Devices Support Virtual Backgrounds?
- How Do I Configure SSO Login for My Enterprise?
- How Do I Use Enterprise SSO?
- How Do I Enable Intelligent Video Sorting?
- How Do I Enable or Disable Video Mirroring?
- How Do I Obtain Better Audio Experience?
- What Do I Do If Huawei Cloud Meeting Cannot Be Installed on My MacBook?
- How Many Screens Can Be Displayed When I Hold a Meeting on a Tablet?
- Which Devices Can Share Device Audio?
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Hard Terminal Configuration Faults
- I Have Configured My TE Terminal, but It Cannot Join Meetings. Why?
- What Can I Do If the ACS Is Acting Abnormal?
- What Can I Do If My Hard Terminal Fails to Be Registered on the SIP Server?
- What Can I Do When the Connection from a Hard Terminal to the SIP Server Is Frequently Lost?
- What Can I Do If a Hard Terminal Fails to Be Activated?
- What Can I Do When the System Displays a Message Indicating No Service Available After a Terminal Is Connected to the ACS?
- How Can I Obtain Hard Terminal Logs and Diagnosis Information?
- Why Can't I Find the Entry to Activate the TE10/TE20?
- What Can I Do If the TE10/TE20 Fails to Be Upgraded?
- What Can I Do If the System Displays a Message Indicating a Network Exception When I Use UpgMaster to Upgrade a Hard Terminal?
- What Can I Do When the System Displays a Message Indicating that ACS Is Connected but No Service Is Available After the CloudLink Board Is Activated?
- What Can I Do If the System Displays a Message Indicating a Sitecall Failure During Meeting Creation After the CloudLink Board Is Activated?
- What Can I Do When the System Displays a Message Indicating that the Hard Terminal Cannot Be Used During CloudLink Board Registration with Huawei cloud Selected?
- How Can I Reset the Activation Code of a Hard Terminal?
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Hard Terminal Service Faults
- Why Can't I Search for a Site by Site Name When Creating a Meeting Using the TE10/TE20 Remote Control?
- What Can I Do If a Message Indicating that the User Is Unreachable Is Displayed on the Meeting Control Page When I Call a Hard Terminal?
- What Can I Do When a Message Indicating that the User Does Not Answer the Call Is Displayed on the Meeting Control Page When I Call a Hard Terminal?
- What Can I Do When the Remote Site Cannot Hear the Local Site Using a TE40/TE50/TE60 Connected with a Display?
- Why Does Echo Occur on a Hard Terminal?
- What Can I Do If a Message Indicating No Stream Is Displayed Every 20s, 30s, or 40s?
- What Can I Do When the System Displays a Message Indicating that a TE40 Is Offline?
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Hard Terminal Network Faults
- How Do I Conduct a Network Test for the TE10/TE20?
- What Can I Do When the TE10 Does Not Display the Screen for Entering an Activation Code but Displays a Message Indicating a Failure to Obtain the HUAWEI CLOUD Address?
- What Is the Meaning of Packet Loss Rate Thresholds A and B Displayed on a Hard Terminal?
- What Is the Difference Between the Packet Loss Rate Displayed During the Ping Test and That Displayed on a Hard Terminal? How Does the System Detect the Packet Loss Rate of a Hard Terminal?
- Why Does the System Display a Message Indicating a Failure to Obtain the HUAWEI CLOUD Address During Hard Terminal Activation?
- Why Does an Activated CloudLink Board Experience a Network Fault When Creating a Meeting While It Can Make a Point-to-Point Call Normally?
- What Can I Do When the System Displays a Message Indicating a Registration Password Authentication Failure When I Create a Meeting Using a Properly Running CloudLink Board?
- What Can I Do If Bidirectional Collaboration Fails During Whiteboard Sharing on a CloudLink Board?
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Hard Terminal Service Usage Problems
- How Can I Obtain the SN and Activation Code of a Hard Terminal?
- How Do I Configure a TE Terminal When Using It for the First Time?
- What Is the Initial Web Login Password of a TE Hard Terminal?
- What Can I Do If I Forget the Password Used for Logging In to the Hard Terminal Web Interface?
- How Do I Restore a Hard Terminal to Factory Settings?
- What Can I Do If the System Displays a Message Indicating that the Serial Number Already Exists During Hard Terminal Binding?
- How Do I Unbind a Hard Terminal from a HUAWEI CLOUD Account?
- How Do I Reduce the Video Quality of a Hard Terminal When the Bandwidth Is Insufficient?
- How Can I Customize the Site Name on a Hard Terminal?
- How Can I Set a Combined Picture on a Hard Terminal?
- How Do I Use the Remote Control of the TE30/TE40/TE50/TE60 to Save the Corporate Directory Locally?
- How Do I Hold a Video Meeting After I Make a Call in the Meeting?
- How Do I Share Materials?
- How Do I Connect a Mobile Phone to the TE10, TE20, TE30/TE40/TE50/TE60 Through the AirPresence for Data Sharing?
- How Do I Set a 6-Digit EUA Projection Code on a Hard Terminal to Be Permanent?
- Can Third-Party Apps Be Installed on a CloudLink Board?
- How Can I Set Continuous Presence on a Hard Terminal?
- How Do I Connect and Use the TE50?
- How Do I Store the Video When I Use the TE20 to Hold a Meeting?
- Can the PC Client or Mobile Client Proactively Join a Meeting After the Meeting Is Created on a TE30?
- What Can I Do When the Serial Number of a Hard Terminal Is Bound To an Enterprise and Fails To Be Bound to Another Enterprise?
- How Do I Import a TE Authorization File?
- How Can I Associate a TE40 That Has Been Added to the HUAWEI CLOUD Meeting Management Platform with the HUAWEI CLOUD?
- How Do I Upgrade the TE30-C Resolution from 720p to 1080p?
- After the IP Address of a Hard Terminal Changes, the Hard Terminal Must Be Manually Brought Online, and the Registration Takes a Long Time. How Do I Resolve This Problem?
- What Can I Do When a New Mobile Device Joins a Meeting and Experiences Abnormal Audio?
- Why Can't Meeting Recording Be Configured for a Meeting Held Using a Hard Terminal?
- How Can I Add a Site on the Meeting Control Page After the Hard Terminal at the Main Site Goes Offline?
- Can the CloudLink Board Send Presentation Using the AirPresence?
- Does a CloudLink Board Support Bidirectional Collaboration with a TE10/TE20 and TEX0?
- Can a CloudLink Board Read Data from a USB Flash Drive?
- How Do I Activate the TE30/TE40/TE50/TE60 Through Wi-Fi?
- Why Is There Only Sound but No Image When I Initiate a Meeting on a TE30?
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Audio and Video Device Faults
- What Can I Do If the Antivirus Software Forbids the HUAWEI CLOUD Meeting Client from Starting the Microphone or Speaker?
- What Can I Do If the HUAWEI CLOUD Meeting Client Cannot Start the Microphone or Speaker Because the Microphone or Speaker Is Muted by the System?
- What Can I Do If the HUAWEI CLOUD Meeting Client Cannot Start the Microphone or Speaker Because the Microphone or Speaker Is Exclusively Occupied?
- What Can I Do If the HUAWEI CLOUD Meeting Client Cannot Start the Microphone or Speaker Due to a Sound Card Driver Exception?
- What Can I Do If the HUAWEI CLOUD Meeting Client Cannot Start the Microphone or Speaker Due to Permissions Settings?
- What Can I Do If the HUAWEI CLOUD Meeting PC Client Cannot Receive Audio of Other Participants After I Join a Meeting?
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Product Specification Problems
Updated at: Feb 21, 2022 GMT+08:00
Adding an IdeaHub
The HUAWEI CLOUD Meeting service adapts to IdeaHubs. You can use meeting functions after activating IdeaHubs using activation codes.
Adding a Commercial Activation Code
If you have purchased an IdeaHub access account, perform the following steps to add an activation code:
- In the navigation pane, choose Hardware > Intelligent Collaboration Screens > Devices.
- On the Devices page, click Add Activation Code.

- On the Add Activation Code page, enter the IdeaHub details and click Save.

Other Operations
On the Devices page, click
in the Operation column to edit the device or click
to reset the activation code.

Parent topic: Managing IdeaHubs
