Help Center/ KooGallery/ User Guide/ Product Use/ Using a SaaS Product
Updated on 2023-02-06 GMT+08:00
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Using a SaaS Product

Using a SaaS Product That Involves Service Supervision

  1. After you successfully pay the order of a SaaS product that involves service supervision, go to the My KooGallery > Service Supervision page.

  2. Click View Details in the Operation column of the row containing the target order. On the details page that is displayed, view the application information.

  3. After the service supervision process is complete, go to the My KooGallery > Purchased Apps page, click View Resource Details in the Operation column of the row containing the purchased product, and view the application information, basic information, and seller information of the product on the details page.

  4. In the Application Information area, click the eye icon next to Password to view the initial password. Use the username and initial password to log in to Management URL and Frontend URL, and use the product by following the instructions provided in the product guide. If you cannot log in to the management URL or frontend URL using the username and password, or the description in the product guide is unclear, contact the seller using the contact information provided in the Seller Information area.

    Figure 1 Application Information
    Figure 2 Seller Information

Using a SaaS Product That Does Not Involve Service Supervision

  1. After you successfully pay the order of a SaaS product that does not involve service supervision, click Back to KooGallery Console, or go to the KooGallery homepage, point to the username in the upper right corner, and choose My KooGallery Apps from the drop-down list. The My KooGallery > Purchased Apps page is displayed.

  2. Click View Resource Details in the Operation column of the row containing the purchased product, and view the application information, basic information, and seller information of the product on the details page.

  3. In the Application Information area, click the eye icon next to Password to view the initial password. Use the username and initial password to log in to Management URL and Frontend URL, and use the product by following the instructions provided in the product guide. If you cannot log in to the management URL or frontend URL using the username and password, or the description in the product guide is unclear, contact the seller using the contact information provided in the Seller Information area.

    Figure 3 Application Information
    Figure 4 Seller Information

  • If you cannot find the order on the My KooGallery > Purchased Apps page after purchasing a SaaS product, go to the Orders > My Orders page in the Billing Center and check whether the product has been successfully purchased. If the product fails to be purchased, the order is automatically canceled. Contact the seller using the contact information provided on the product details page.
  • If a SaaS product involves service supervision, the order of the product will be displayed on the My KooGallery > Purchased Apps page only after the service supervision process is complete.
Parent topic: Product Use