Help Center/ Huawei HiLens/ User Guide/ Managing Devices/ Viewing Device Alarms
Updated on 2025-02-26 GMT+08:00
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Viewing Device Alarms

When a device is faulty or works abnormally due to certain reasons, Huawei HiLens generates alarms based on the faults of different modules. You can view the device's hardware alarm information on the HiLens console and handle the alarm on the device.

Huawei HiLens can also monitor services. You can configure alarm receiving settings. When skills on a device cannot run properly, Huawei HiLens sends service alarms to you in real time.

  • The alarm function is available only on devices whose firmware version is 1.0.7 or later. The alarm notification function is available only on devices whose firmware version is 1.1.0 or later. For details about how to upgrade the firmware, see Upgrading HiLens_Device_Agent Firmware.
  • The alarm information of a device can be synchronized to the Huawei HiLens console only when the device is Online.

Alarm Severity

  • Minor

    A minor alarm has a minor impact on the system, but you need to take corrective actions as soon as possible to prevent a more severe alarm.

  • Major

    A major alarm has a major impact on the system. It affects the normal operating of the system or may cause service interruption.

  • Critical

    A critical alarm may power off the device, and even interrupt system services. You must take corrective actions immediately.

Procedure for Viewing Alarms

In the navigation pane of the Huawei HiLens console, choose Device Management > Devices. On the card of the device where an alarm is generated, click Device Alarms to enter the corresponding tab page.
Figure 1 Device alarms

You can view the alarm information in the device's alarm list and handle the alarm on the device. The alarm information includes the alarm Title, Severity, Content, Impaction, Suggestion, Generated At, and Operation. Device alarms have three severity levels: Minor, Major, and Critical. For details, see Alarm Severity.

Figure 2 Device alarm list

After you handle the alarm on the device, the alarm will be automatically cleared if no exception is detected on the device.

Configuring Alarm Receiving Settings

  1. Log in to the HiLens console. In the navigation pane, choose Device Management > Devices. The device list page is displayed.
  2. Click Device Alarms. On the right of the Device Alarms page, click Configure Alarm Receiving Settings.
    Figure 3 Configure Alarm Receiving Settings
  3. In the Alarm Settings area, select service alarms that can be received in real time, and specify Alarm Window and Alarm Frequency.
    Figure 4 Device Alarms-20
    • Alarm Window is the period during which alarms can be sent to subscribers.
    • Alarm Frequency is the maximum number of times alarms can be sent to subscribers during the specified period. For example, if the alarm frequency is set to 3 times per Day, the maximum number of the alarms can be sent to you per day is 3.

    Click on the left of a service alarm to view the alarm description and impact.

    Hardware alarms cannot be received in real time.

  4. Click Save in the upper right corner of the Device Alarms tab page.
  5. Click on the right of Subscription list, select a subscription type (text message or email), enter the communication mode (mobile number or email address), and set the alarm recipient.
  6. Confirm the information and click .
  7. After the message recipient is added, the recipient will receive a text message or email. Click Confirm Subscription.

    The service alarm subscription is successful if you receive a feedback indicating successful subscription.

Deleting an Alarm

You can delete alarms based on actual conditions.

  1. In the navigation pane of the Huawei HiLens console, choose Device Management > Devices. On the card of the device where an alarm is generated, click Device Alarms to enter the corresponding tab page.
  2. In the alarm list, click Delete in the Operation column of a processed alarm.

    The Delete Alarm dialog box is displayed.

    Figure 5 Deleting an alarm
  3. Click OK.
Parent topic: Managing Devices