My Service Tickets

Prerequisites

You have logged in to ESM as an administrator.

Authorization

1. Click Customer Service the upper right corner of the page.
2. In the navigation pane, choose My Service Tickets.
3. Perform related tasks by referring to Table 1.

   Table 1 Operations about service tickets

   Operation	Description	Step
   Viewing all service tickets	Allows you to view all service tickets.	On the My Service Tickets page, you can: Click the All, To be confirmed, Processing, or Assigned tab page to view service tickets. Search for a service ticket by ticket number or by entering a keyword. View service tickets by issue type, like all, consultation, and fault reporting.
   Viewing details of a service ticket	Allows you to view details of a service ticket.	In the service ticket list, locate a ticket and click its name. In the dialog box, view dialog information and processing details. Ticket details: View the ticket information on the right of the dialog box. Closing a ticket: After confirming that the issue is solved, you can close the ticket. Deleting a ticket: If a ticket is not required, you can delete it.
   Creating a service ticket	Allows you to submit a service ticket to resolve an issue.	Click Create a Service Ticket. In the Issue Description area, select a site, service, and issue type, enter an issue description, and click Next. In the Basic Information area, select a contact method, and enter your mobile number or email address. Click I have read and agree to the Ticket Service Agreement. and click Create a Service Ticket. On the ticket service page, view the ticket submission status and wait for engineers to contact you.