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Show all

CPH Events

Updated on 2023-10-11 GMT+08:00
Table 1 CPH events

Event Source

Event Name

Event ID

Alarm Severity

Description

Solution

Impact

CPH

GPU failure

gpuAbnormal

Critical

The GPU was faulty.

GPU faults can be handled in the following ways:

  • hard_hang: Hardware was faulty. Submit a service ticket.
  • over_temp: The graphics card temperature exceeded the upper limit. Submit a service ticket.
  • lost_card: The graphics card was missing. Submit a service ticket.
  • light_reset_success: The lightweight reset of the graphics card was successful, which may cause artifacts on the cloud phone. Restart the cloud phone.
  • deep_reset_success: The heavyweight reset of the graphics card was successful, which may cause artifacts on some cloud phones connected to this graphics card. Reset the graphics card or submit a service ticket.
  • deep_reset_failed: The heavyweight reset of the graphics card failed. Restart the server to restore services, or submit a service ticket.
  • fan_damaged: The fan is damaged and the graphics card must be replaced. Submit a service ticket.

Services are interrupted.

GPU back to normal

gpuNormal

Informational

The GPU was running properly.

No further action is required.

N/A

Kernel crash

gpuNormal

Critical

The kernel log indicated crash.

Submit a service ticket.

Services are interrupted during the crash.

Kernel OOM

kernelOom

Major

The kernel log indicated out of memory.

Submit a service ticket.

Services are interrupted.

Hardware malfunction

hardwareError

Critical

The kernel log indicated Hardware Error.

Submit a service ticket.

Services are interrupted.

PCIe error

pcieAer

Critical

The kernel log indicated PCIE Bus Error.

Submit a service ticket.

Services are interrupted.

SCSI error

scsiError

Critical

The kernel log indicated SCSI error.

Submit a service ticket.

Services are interrupted.

Image storage became read-only

partReadOnly

Critical

The image storage became read-only.

Submit a service ticket.

Services are interrupted.

Image storage superblock damaged

badSuperBlock

Critical

The superblock of the file system of the image storage was damaged.

Submit a service ticket.

Services are interrupted.

Image storage /.sharedpath/master became read-only

isuladMasterReadOnly

Critical

Mount point /.sharedpath/master of the image storage became read-only.

Submit a service ticket.

Services are interrupted.

Cloud phone data disk became read-only

cphDiskReadOnly

Critical

The cloud phone data disk became read-only.

Submit a service ticket.

Services are interrupted.

Cloud phone data disk superblock damaged

cphDiskReadOnly

Critical

The superblock of the file system of the cloud phone data disk was damaged.

Submit a service ticket.

Services are interrupted.

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