Searching for Sign-in Logs

Prerequisites

The agent has the permission to export sign-in logs.

Procedure

1. Sign in to the AICC as an agent or a tenant administrator and choose Work Log > Sign-In Log.
2. Set search criteria to search for sign-in logs based on the criteria.
   Figure 1 Sign-In Log page
   

   Table 1 GUI elements on the Sign-In Log page

   Element	Type	Description
   Time	Drop-down list	The options are as follows: 1 Day 3 Days 7 Days Customization
   Data scope	Drop-down list	Date scope of sign-in logs. Search criterion. The options are as follows: Personal Data Organization Data This parameter is not displayed when the tenant parameter Has the tenant enabled inter-organization data isolation enforcement is set to No and the permissions to search for all sign-in logs, to view all OU data, and to edit all OU data are not granted.
   Organization Unit	Drop-down list	OU. Search criterion. OUs are classified into Unorganized and organized OUs. You can filter organized OUs by keyword. You can click to delete the selected OU. You can select Include Sub-Organizations to search for sign-in logs of sub-OUs. If an OU with the number of sub-OUs exceeding the value of the system parameter Maximum number of OU organizational unit queries is selected, only the first x (the value of Maximum number of OU organizational unit queries) sub-OUs are selected. This parameter is not displayed when the data scope is set to Personal Data. The options are as follows: Tenant administrator: Unorganized and all OUs under the current tenant are available. Common agent: When the tenant parameter Has the tenant enabled inter-organization data isolation enforcement is set to Yes, accessible OUs that have the read permission and Unorganized are available. When the tenant parameter Has the tenant enabled inter-organization data isolation enforcement is set to No and the permission to search for all sign-in logs is granted, Unorganized and all OUs are available.
   More	Button	Expand advanced search criteria. Whether this button is displayed is determined by the Query ALL Sign-In Log permission. Agents without this permission cannot view this button. By default, a tenant administrator has this permission.
   Account	Text box	Business account. Advanced search criterion. Whether this parameter is displayed is determined by the Query ALL Sign-In Log permission. Agents without this permission cannot view this parameter. By default, a tenant administrator has this permission.
   Employee ID	Text box	Agent ID. Advanced search criterion. Whether this parameter is displayed is determined by the Query ALL Sign-In Log permission. Agents without this permission cannot view this parameter. By default, a tenant administrator has this permission.
   Reset	Button	Reset search criteria. Whether this button is displayed is determined by the Query ALL Sign-In Log permission. Agents without this permission cannot view this button. By default, a tenant administrator has this permission.
   Search	Button	Search for sign-in logs based on search criteria. Whether this button is displayed is determined by the Query ALL Sign-In Log permission. Agents without this permission cannot view this button. By default, a tenant administrator has this permission.
   	Button	Search for data based on search criteria again and refresh data on the page.
   	Button	Add a sign-in log export task.
   	Button	View sign-in log export tasks.
   Account	Label	Business account.
   Employee ID	Label	Agent ID.
   Operation Type	Label	Operation type. Sign Out Forcible Sign In Forcible Sign Out Sign In
   Operation Time	Label	Operation time.
   Result	Label	Operation result. Successful Failed
   Sign-In IP Address	Label	IP address of the PC for signing in to the AICC.
   Organization Unit	Label	OU to which an agent belongs.
   Failure Reason Code	Label	Failure cause code.
   Failure Reason	Label	Reason for sign-in or sign-out failure.

3. Export sign-in logs.
   1. Click . The New Export Task dialog box is displayed.
   2. Enter a customized compression password.

      The compression password must contain letters, digits, and the following special characters: @#$%^&*+|=~!?,.:;-_'"(){}[]/><

      The compression password is a string of 8 to 12 characters.

      If the tenant parameter Specifies whether to set the password of the compressed file for exporting data. is set to No, an export task can be created without entering a compression password.

      You can click to view the plaintext password.

   3. Click OK.

4. View export tasks.
   1. Click . The Export Task View dialog box is displayed.
   2. Download the sign-in logs of a task whose Task Status is Success.
   3. After the download is successful, open the exported file and enter the compression password to view the exported sign-in logs.

      If the tenant parameter Whether to set a password for compressing exported data is set to No, you can directly open the file without entering the compression password.