Help Center/ Customer Engagement Center/ User Guide/ Tenant Administrator Guide/ Configuring Public Resources/ Configuring UC Integration
Updated on 2025-11-07 GMT+08:00
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Configuring UC Integration

A tenant administrator can configure authentication information for the AICC to connect to Microsoft Teams and synchronize online experts of Microsoft Teams. AICC agents can initiate call transfer, help seeking, and three-party calls to experts of Microsoft Teams as required.

Prerequisites

  • The AICC frontend has been connected to Microsoft Teams.
  • Some operations under the current menu are controlled by separate permissions. If related operation permissions are not configured, the corresponding operations are not supported. For details about the operation permissions that can be configured separately, see Table 1.
  • The application is successfully registered with the Microsoft identity platform according to https://docs.microsoft.com/en-us/graph/auth-register-app-v2.

    The following information has been obtained:

    • Directory (tenant) ID
    • Application (client) ID
    • Application (client) password

Context

  • Only Microsoft Teams can be connected.
  • If the application (client) password is changed, you need to modify the configuration in the AICC as follows: Choose Configuration Center > Expansion and Integration > UC Integration and update the value of Application (Client) Password.

Procedure

  1. Sign in to the AICC as a tenant administrator and choose Configuration Center > Expansion and Integration > UC Integration.
  2. Click to enable Microsoft Teams Integration.
  3. Set Directory (Tenant) ID, Application (Client) ID, and Application (Client) Password.
  4. Click Save.