Setting Tenant Parameters

Prerequisites

Permissions on operations under the current menu that require separate configuration have been configured. For details about the operation permissions that can be configured separately, see Table 1.

Procedure

1. Sign in to the AICC as a tenant administrator and choose Configuration Center > System Management > Tenant Parameter.
   Figure 1 Configuring parameters
   

   Table 1 Tenant parameters

   Parameter			Description
   Unified Public Configuration	Common	Whether to enable page watermarking	Whether to enable the page watermark function.
   		Has the tenant enabled inter-organization data isolation enforcement	Whether to enable the forcible data isolation mechanism among organizations for a tenant. If the value of this parameter is set to Yes, when the system identifies data to be isolated, the data to be isolated is filtered based on OUs, and is queried and controlled based on the isolation mechanism. Value options: Yes No Default value: No
   		Page Watermark Character	Page watermark string.
   		Whether to enable file watermarking	Whether to enable the file watermark function. If this function is enabled, watermarks are displayed in the following exported files: Exported outbound call result file and call record file Exported contact record file Exported recording inspection file
   		File Watermark Character	File watermark string.
   		Waiting time for agent retry upon timeout.	Waiting time for an agent to retry upon timeout. Value range: 1–3600 Default value: 30
   		Specifies whether to set the password of the compressed file for exporting data.	Value options: Yes and No. Default value: Yes.
   		Maximum number of tenant organizations	Maximum number of OUs a tenant can create. Value range: 1–5000 Default value: 5000
   		Number of agents that can be queried for call transfer	Number of agents that can be queried in each skill queue during call transfer. Value range: 1–500 Default value: 150
   		Languages supported by the satisfaction survey	Language supported when a satisfaction survey is initiated. Multiple languages are supported. Value options: Chinese French English Portuguese Spanish Arabic
   		Indicates whether to use organization-level parameters. Tenant parameters are preferred.	If the system parameter ID of an organization parameter is the same as that of a tenant parameter, the organization parameter is preferentially used. If the organization parameter is not set, the tenant parameter is used. Value options: Yes No Default value: No
   		Indicates whether to record changes in organization information when a tenant skill queue, agent, or access code is changed	Value options: Yes No Default value: No If the value of this parameter is set to Yes, the values before and after the change are recorded in the record table for future use.
   		Maximum number of notification previews	Default value: 10 Maximum number of notification previews
   		Maximum number of messages that an agent can add to favorites	Value range: 100–1000 Default value: 500 Maximum number of messages that an agent can add to favorites. The default value is 500, and the value ranges from 100 to 1000.
   		Default Recording Format	Default value: 64K Alaw PCM Set this parameter to the value of the UAP software parameter P300.
   	LDAP	LDAP administrator account and password	Password of the administrator account for logging in to the LDAP server. Default value: none
   		Whether to enable domain account authentication	Whether the AD domain account authentication is enabled. After this parameter is enabled, the account in the employee information of the tenant can be a domain account. The LDAP protocol can be used to connect to the AD for identity authentication. Value options: consistent with the system level no yes Default value: consistent with the system level Example: yes
   		URL for LDAP integration and interconnection	URL for LDAP integration and interconnection. Format: ldap://xxxx or ldaps://xxxx Default value: none Example: ldaps://kwephispre16266.huawei.com:636
   		LDAP Base Distinguished Name	LDAP base distinguished name. The parameter value is similar to ou=xxx Accounts,Dc=xxx,dc=ir. Default value: none Example: dc=huawei,dc=com
   		LDAP administrator account	Administrator account for logging in to the LDAP server. When a user signs into the AICC for the first time and needs to bind information, this account is used for identity authentication. (Configure the account in cn or account mode based on site requirements.) Default value: none Example: cn=administrator,cn=users,dc=huawei,dc=com
   		Certificate code for LDAP authentication	If LDAPS is used for LDAP interconnection, you need to load the corresponding certificate. Set this parameter to the value of Certificate Name configured when the certificate is uploaded on the Certificate page. Default value: none
   Connection Management	Call Control	Number Display for Agent Phone	Number display policy for agent phones. The options are Display system calling number and Display customer number.
   		Answer Inbound Call as Inspector	Whether an inspector answers an inbound call. The options are No and Yes.
   		Integrate OpenEye in Web System	Whether to integrate the OpenEye softphone in the web system. The options are No and Yes. To implement this function, a tenant needs to install the OpenEye locally.
   		Agent Answering Mode	Agent answering mode. The options are Custom, Automatic, and Manual.
   		Call Processing After Agent Rejection	Call processing after an agent manually rejects a call. The options are Return call to original queue and set agent to busy and Release call and set agent to idle.
   		Web-integrated OpenEye Video Display	Video display of the OpenEye integrated with the web system. This parameter is valid only when Integrate OpenEye in Web System is enabled. For example, in the value 0,0,800,380,PiP,Fit, 0,0 indicates the X and Y coordinates of the video position (the upper left corner of the screen is the coordinate origin), 800,380 indicates the width and height of the window, PiP indicates the layout of the video image (PiP indicates picture-in-picture, and SbS indicates side-by-side), and Fit indicates the display mode of the video image (Fit indicates that the video is adapted according to its original proportions, and Cut indicates that the video is displayed at full size according to its original proportions and cropped if necessary).
   		Video Recording Mode	Video recording mode. The options are Same-size image for three parties, Maximized customer image, Maximized agent image, and Maximized third-party image.
   		Whether the tenant supports both WebRTC and integrated OpenEye SoftPhones	After the WebRTC feature is enabled for a tenant, the tenant cannot use the integrated OpenEye. To support the integrated OpenEye, enable this parameter. Value options: No Yes Default value: No
   		Indicates whether to enable the administrator to maintain the agent-level answer mode through the agent configuration menu	Indicates whether to enable the administrator to maintain the agent-level answer mode through the agent configuration menu. Value options: Yes No Default value: No
   		Default Sign-in Mode	Default sign-in mode when both WebRTC and integrated OpenEye softphones are supported. Value options: WebRTC OpenEye Default value: WebRTC
   	Agent Status	WebRTC registration is not performed when agents only sign in to multimedia skill queues.	The WebRTC registration is not performed for agents who only sign in to the multimedia skill queue. Value options: No Yes Default value: Yes
   		After-Call Agent State	State that an agent automatically enters after a call ends. The options are Idle and Wrap-up.
   		Signed-in Agent State	State that an agent automatically enters after sign-in. The options are Idle, Wrap-up, and Busy.
   		Forcibly End Agent Rest After Timeout	Whether to forcibly end an agent's rest when the rest times out. The options are No and Yes.
   		Internal Message Template for Notifying Supervisor of Agent Rest Timeout	Template for sending an internal message to the supervisor when an agent's rest times out. Set this parameter to the internal message notification template ID. If this parameter is not set, no internal message is sent to the supervisor when an agent's rest times out.
   		Mode in Which an Agent Signs In to a Skill Queue	Mode in which an agent signs in to a skill queue. The parameter modification takes effect after the page is refreshed. NOTE: If this tenant parameter is set to Agent-defined, the value of the agent parameter Mode in Which an Agent Signs In to a Skill Queue is used. If this tenant parameter is set to Automatic or Specified, the value of this parameter is used.
   	Log Tracing	Agent ID Requiring Log Generation	Agent ID for generating logs. Use commas to separate multiple IDs, for example, 101,102,103. Logs are recorded in the /home/ccmapp/logs/aicclog/desktoplog/Tenant space ID of the tenant to which the agent belongs/desktoplog.log file in the CC-Management container.
   		Agent Output Log Level	Level of generated agent connection operation logs. If the parameter value is lower than the log level, no log is generated. The log levels are as follows: error>warn>info>debug
   	Contact Record	Time Span for Contact Record Query	Time span for searching for contact records, in days. The default value is 7.
   		Number of days in advance for querying contact records	Number of days in advance for searching for contact records, in days. The default value is 7.
   		Indicates whether to store callData in contact records.	Whether to store call-associated data in contact records. If this parameter is set to Yes, the connected contact records integrated by the Dynamics can carry the call-associated data of the last call for callback. The options are No and Yes. The default value is No.
   		Validity days of call reason configuration	Number of days that the call reason can be supplemented or modified for historical contact records. The value must be an integer. The default value is 0. The value 0 indicates that the period is not limited. The call reason can be supplemented or modified for historical contact records generated in any period. NOTE: The value of this parameter depends on the time range of data obtained for call reason analysis statistics.
   		Whether encryption or decryption is required to download recordings.	The value Yes indicates that the recording file of a contact record or an outbound call result can be downloaded only after a decompression password is entered. The value No indicates that a recording file can be downloaded directly.
   		Indicates whether to set the call reason for customer contact.	Whether the call reason needs to be set for a customer contact. If this parameter is set to Yes, the Call Reason dialog box is automatically displayed when no call reason is set after a common customer session ends. Contact records for which no call reason is set are displayed on the Unfinished Contact page. When the agent sign-out response is successful, the system checks whether the agent has unfinished contact at 00:00:00 on the current day in the time zone where the agent is located. A dialog box is displayed if the agent has unfinished contact on the current day which needs to be handled in a timely manner. Click Go for processing to open the Contact record page. If this parameter is set to No, the Call Reason dialog box is not automatically displayed after a common customer session ends and the Unfinished Contact tab page is not displayed. Value options: Yes No Default value: No
   		Maximum size of a file for downloading multimedia files	Maximum size of a multimedia file to be downloaded, in MB. Exercise caution when setting this parameter. If the value is too large, the server load increases, affecting other services. Value range: 0–200 Default value: 50
   		Call Reason Mapping Skill Queue Switch	Whether to map call reasons to skill queues. Value options: Yes No Default value: No
   		Indicates whether the skill queue is mandatory for call reason configuration.	Whether the Skill Queue parameter is mandatory when a call reason is created on the call reason page when the Call Reason Mapping Skill Queue function is enabled. Value options: Yes No Default value: No
   		Maximum number of call reasons that can be associated with a skill queue.	When the Call Reason Mapping Skill Queue function is enabled, a skill queue can be associated with I call reasons. Value range: 0–50 Default value: 10
   		Indicates whether to force the agent to enter the call reason.	After an incoming call is hung up, the agent is forced to fill in the call reason. The call reason dialog box cannot be closed. Value options: Yes No Default value: No This parameter takes effect only when Require Call Reason for Customer Contact is set to Yes.
   	Agent Workbench	Whether to send internal messages when the WebRTC network is abnormal	Whether to send an internal message to notify the OU manager if the network quality is poor when an agent uses the WebRTC to make a call. Only one internal message can be sent within 60 minutes. Value options: Yes No Default value: No
   		WebRTC Network Anomaly Detection Threshold	The format is Number 1;Number 2. Both Number 1 and Number 2 range from 1 to 120, in seconds. Number 1 indicates the threshold for the duration in which the WebRTC network status is abnormal, in seconds. If the duration exceeds the threshold, an exception is reported. Number 2 indicates the threshold for the duration in which the WebRTC network status is normal, in seconds. If the duration reaches the threshold, the network is considered to be recovered. Default value: 6;3
   		Tenant statistics for WebRTC network quality packet loss rate and the latency time measured after sign-in	Number of minutes before collecting statistics on the WebRTC network packet loss rate after an agent signs in. This prevents collecting inaccurate packet loss rate when the agent just signs in. For example, if the value of this parameter is set to 5, the packet loss rate is calculated 5 minutes after an agent signs in, meaning that the packet loss rate is recorded as 0 in the first 5 minutes after the agent signs in. Value range: 1–100 Default value: 10 Unit: minutes
   		Display Associated Data	Whether to display call-associated data. The options are No and Yes.
   		Conference Link SMS Template	SMS template used for sending conference links. The template must contain the Meeting_URL variable.
   		Display Unified Customer Contact Information	Whether to display unified contact customer information. The options are No and Yes.
   		Local listening port of the agent VRC.	Local listening port of the agent VRC. This port is used by inspectors to initiate screen inspection connections. The value ranges from 1 to 65535. The default value is 6600.
   		VRC WebSocket Port	WebSocket connection port of the VRC. When the OpenEye is used, set this parameter to the port configured on the VRC. Value range: 1–65535 Default value: 7684
   		Whether to enable WebRTC auto-answer ringtone	When enabled, in the WebRTC auto-answer scenario, a ringtone reminder can be heard when WebRTC connects. Value options: Yes No Default value: No
   		The duration of SmartCare abnormal time backtracking (s)	If the abnormal time passed to SmartCare is the current time, the value of the parameter configuration is used to make logical judgments based on the time period before the current time, such as on whether the user is affected by the fault during this period. Value range: 60–86400 Default value: 3600
   		The time (h) pushed forward from the current time as start time when SmartCare delimits creation	If the end time passed to SmartCare is the current time, the value of the parameter configuration means that a time period before the current time is used as the start time, for example, of fault demarcation for the user during this period. Value range: 1–168 Default value: 24
   		Methods of obtaining organization for multimedia satisfaction surveys	If Has the tenant enabled inter-organization data isolation enforcement is set to Yes, the parameter configuration is used to obtain the satisfaction query configuration of the corresponding organization for the multimedia satisfaction survey. Value options: Agent Organization Multimedia Channel Organization Default value: Multimedia Channel Organization
   		Methods of obtaining organization for audio and video satisfaction surveys	If Has the tenant enabled inter-organization data isolation enforcement is set to Yes, the parameter configuration is used to obtain the satisfaction query configuration of the corresponding organization for the voice or video satisfaction survey. Value options: Agent Organization Called organization Default value: Agent Organization
   		Indicates whether to associate rest reasons with OUs.	After the rest reason is associated with an OU, the sub-OU can also use the rest reason. Value options: Yes No Default value: No
   		Indicates whether to enable the rest reason for switching the rest status.	Whether to enable the rest reason for switching the rest status. Value options: Yes No Default value: No
   Service Channels	Common	Indicates whether to enable the system default greeting (except the email channel).	Whether to enable the default system greeting (except the email channel).
   		Channel Support Message Type	By default, all message types are supported. Tenants can configure message types supported by different channels and message types that are not supported based on site requirements.
   		SMS Number Prefix Configuration	Prefixes supported by SMS numbers. Use commas (,) to separate prefixes. Default value: +98,98,0
   		Third-party interface invoking failure rate statistical period	Statistical period of the third-party interface invocation failure rate, in minutes. The value ranges from 1 to 30. The default value is 5.
   		Third-Party Interface Invoking Failure Rate Alarm Threshold	Alarm threshold of the third-party interface invocation failure rate, in %. The value ranges from 1 to 100. The default value is 20.
   		Validity duration of the URL used by a customer to access a resource	Validity duration of the URL used by a customer to access a resource. The value is in minutes and ranges from 5 to 10080 (at most seven days). The default value is 1440 (equals one day).
   		Type of outbound call channels restricted on the DY page	By default, all-channel outbound calls are supported. To restrict outbound calls on the DY page, add channel types, such as WEB, WHATSAPP, Email, Facebook, LINE, TWitter, WECHAT, and SMS, and separate them with semicolons (;).
   		Indicates whether to enable the new special list for multimedia.	Whether to use the new special list function for multimedia channels. The options are No and Yes.
   		Social Media Approver Account	Default value: none Social media approver account. If this parameter is left blank, post approval is not performed. NOTE: The value can only be an employee account with the Enterprise account operation menu permission under the current tenant.
   		Social Media Video Upload Size Limit	Maximum size of an uploaded social media video, in MB. The default value is 200, and the maximum value is 500.
   		Maximum size of uploaded social media images	Maximum size of uploaded social media images, in MB. The default value is 1, and the maximum value is 4.
   		Message allocation threshold for operators	Threshold for not assigning messages to an operator. If the number of messages unhandled by an operator exceeds the threshold, messages are not assigned to the operator. The default value is 5, and the maximum value is 20.
   		Number of SMs allocated by the operator	Number of messages that can be assigned to an operator at a time. The default value is 10, and the maximum value is 20.
   		Number of offline users allocated each time	Number of offline customers assigned each time. The value ranges from 1 to 10. The default value is 5.
   		Interval for querying the allocated offline user list	Interval for querying assigned offline customers. The value ranges from 0 to 60, in minutes. The default value is 5. NOTE: The value 0 indicates that offline customers are not queried.
   		DY contact record reply message switch	Whether the messages of contact records in the Dynamics can be replied to. The options are No and Yes. The default value is No.
   		Number of offline message for warning alarm	When the number of offline messages exceeds the value of this parameter, a warning alarm is generated. The value ranges from 1 to 100000. The default value is 5000.
   		Number of offline message for minor alarm	When the number of offline messages exceeds the value of this parameter, a minor alarm is generated. The value ranges from 1 to 100000. The default value is 8000.
   		Number of offline message for major alarm	When the number of offline messages exceeds the value of this parameter, a major alarm is generated. The value ranges from 1 to 100000. The default value is 10000.
   		Offline message days for minor alarm	When the number of days for which an offline message is not handled exceeds the value of this parameter, a minor alarm is generated. The value ranges from 1 to 15. The default value is 3.
   		Offline message days for major alarm	When the number of days for which an offline message is not handled exceeds the value of this parameter, a major alarm is generated. The value ranges from 1 to 15. The default value is 5.
   		Alarm duration of email not distributed during working hours	Unit: Hour. The value ranges from 1 to 23. The default value is 4.
   		Processing mode when the agent assistant receives multiple messages from a user in one poll	Processing mode of multiple messages from a customer being polled by an agent assistant. Value options: Merge multiple messages Individual processing Default value: Merge multiple messages
   		Indicates whether to display robot conversation content in contact records.	Whether to display robot conversation content in contact records. The options are Yes and No.
   		Display mode of the current session list of agents	Mode for displaying the current session list of an agent on the online chat workbench. The value by session access time(default value) indicates that sessions in the list are sorted by access time in descending order. The value by the latest message time of the session indicates that sessions in the list are sorted by the time when the last message is sent in descending order. By default, sessions are displayed by session access time. Value options: by the latest message time of the session by session access time(default value) Default value: by session access time(default value)
   		Spellcheck supported languages dictionary	Language dictionary supported by the spelling check. Value options: Chinese English Portuguese Traditional Chinese Default value: Chinese,English,Portuguese NOTE: Multiple options can be selected.
   		Multimedia playback switch	This parameter is disabled by default. After this parameter is enabled, if the ODFS is faulty, the system attempts to transfer calls to other agents or the last agent. If the CTI is faulty, user messages are saved as offline messages. Value options: No Yes Default value: No
   		Indicates whether to enable the default privacy clauses	Whether to enable the default privacy clause. The default value is Yes, indicating that the default privacy clause is sent after a user establishes a connection.
   		Offline Message Query SQL Execution Duration Threshold	Threshold of the execution duration of an offline message query SQL statement. The unit is millisecond. The value ranges from 0 to 600000. The default value is 2000.
   		Minimum interval at which offline users can be reallocated	Minimum interval for reassigning an offline user. The value ranges from 5 to 600. The unit is minute. The default value is 10 minutes.
   		Maximum number of unread social media messages per agent	Maximum number of unread social media messages per agent. The value ranges from 5 to 500. The default value is 50.
   	Web	Map Type Used by Location Message Received Through Web Channel	Type of the map used to display location messages received from the web channel on the web client and agent workbench.
   		The web channel supports delayed processing	Whether the web channel supports delayed processing. Value options: Yes: The web channel supports delayed processing. No: The web channel does not support delayed processing. Default value: Yes
   	Email	Max. Bytes in Email Body	Maximum number of bytes in the email body, in MB. The value ranges from 1 to 10. The default value is 2.
   		Max. Email Cc Recipients	Number of Cc recipients when a maximum of 4096 characters are allowed. The value ranges from 0 to 50. The default value is 20.
   		Max. Email Bcc Recipients	Number of Bcc recipients when a maximum of 4096 characters are allowed. The value ranges from 0 to 50. The default value is 20.
   		Max. Email Forwarding Recipients	Number of email forwarding recipients when a maximum of 4,096 characters are allowed. The value ranges from 1 to 50. The default value is 20.
   		Max. Email Drafts Added by Agent	Maximum number of email drafts added by an agent. The value ranges from 1 to 50. The default value is 20.
   		Max. Size of Images in Email	Maximum size of images in a reply email edited by an email agent. The value ranges from 0 to 1024, in KB. The default value is 300.
   		Max. Images in Email	Maximum number of images in a reply email edited by an email agent. The value ranges from 0 to 20. The default value is 10.
   		Auto Zoom Email Channel Images	Whether to enable email channel image auto scaling. The options are Yes and No. The default value is No. The value Yes indicates that images whose size exceeds the limit are automatically zoomed in or out, and the value No indicates that images are not zoomed in or out.
   		Check whether the Cc and BCC addresses of email channels are strictly verified.	Whether to strictly verify the Cc and Bcc addresses of the email channel. Value options: Yes: The formats of the Cc and Bcc addresses are strictly verified. No: Only the Cc and Bcc address content is verified. Default value: Yes
   		Email Title Filtering Policy	Mail title filtering policy. Value options: No filtering Filter keywords only Filter empty titles only Filter empty titles and keywords Default value: No filtering
   		Email Channel Support Delayed Processing	Whether the email channel supports delayed processing. Value options: Yes: The email channel supports delayed processing. No: The email channel does not support delayed processing. Default value: Yes
   	WhatsApp	Map Type Used by Location Message Received Through WhatsApp Channel	Type of the map used to display location messages received from the WhatsApp channel on the agent workbench.
   		WhatsApp Webhook Password Authentication Validity Period	Validity period of the webhook password used for authenticating received requests when the WhatsApp channel is connected to Infobip. The value ranges from 7 to 365, in days. The default value is 90.
   		Validity Period of Access Token for Accessing WhatsApp	Validity period of an access token for accessing WhatsApp. The value ranges from 1 to 30, in days. The default value is 30. OAuth authentication is not applicable.
   		Whether to Shield System Messages.	After this parameter is enabled, only messages sent by agents are received. The options are Yes and No.
   		Indicates whether to enable offline message alarm	Whether to enable the offline message alarm function. The options are No and Yes.
   		Alarm Mode	Alarm mode.
   		Recipient	Recipient.
   		Mail Template	Email template.
   		Whether to enable the infobip API of the new version	Whether to enable the new Infobip API. The options are Yes and No. NOTE: The Infobip API in use is not maintained or updated by Infobip. You are advised to use the new Infobip API.
   		WhatsApp channel supports delay processing switch	Whether the WhatsApp channel supports delayed processing. Value options: Yes: The WhatsApp channel supports delayed processing. No: The WhatsApp channel does not support delayed processing. Default value: Yes
   		Indicates whether to enable tenant-level WhatsApp Twilio Webhook configuration.	By default, this parameter is disabled. If this parameter is enabled, the WhatsApp Twilio Webhook Configuration button is displayed on the Channel Configuration page. In addition, a dialog box is displayed for tenant-level webhook configuration.
   		Marketing unsubscribe message keywords	Unsubscription button keywords in the marketing template. Use commas (,) to separate multiple keywords. The value can contain a maximum of 2,048 characters. No default value is available.
   		Agent route validity period specified in the outgoing call promotion template	Validity period of the agent route specified in the outgoing call promotion template. The value ranges from 1 to 7. The default value is 7 days.
   	LINE	Map Type Used by Location Message Received Through LINE Channel	Type of the map used to display location messages received from the LINE channel on the LINE client and agent workbench.
   		Validity Period of Access Token for Accessing LINE	Validity period of an access token for accessing the LINE, in days. The value ranges from 1 to 30. The default value is 30.
   	WeChat	Map Type Used by Location Message Received Through WeChat Channel	Type of the map used to display location messages received from the WeChat channel on the WeChat client and agent workbench.
   	Telegram	Map Type Used by Location Message Received Through Telegram Channel	Type of the map used to display location messages received from the Telegram channel on the agent workbench.
   		Telegram channel supports delay processing switch	Whether the Telegram channel supports delayed processing. Value options: Yes: The Telegram channel supports delayed processing. No: The Telegram channel does not support delayed processing. Default value: Yes
   	Instagram	Instagram channel supports delay processing switch	Whether the Instagram channel supports delayed processing. Value options: Yes: The Instagram channel supports delayed processing. No: The Instagram channel does not support delayed processing. Default value: Yes
   	SMS	SMS channel supports delay processing switch	Whether the SMS channel supports delayed processing. Value options: Yes: The SMS channel supports delayed processing. No: The SMS channel does not support delayed processing. Default value: Yes
   Intelligent Outbound Call	Common	Record outbound interface invoking logs	Whether to record outbound call interface invocation logs. If yes, invocation records of one month are stored by default. Invocation records of a maximum of three months can be stored.
   		Indicates whether to send internal messages when outbound calls are abnormal.	The default value is No, indicating that no internal message is sent to the manager of an employee when an outbound call is abnormal. If this parameter is set to Yes, an internal message is sent to the manager of an employee when an outbound call is abnormal.
   		Threshold for abnormal outbound call duration.	The unit is second. If the duration of an outbound call is less than the value of this parameter, the system considers the call as an abnormal call. If the value is 0 or empty, the system does not determine whether a call is an abnormal call.
   		Only leaf nodes can be selected for service results.	Only leaf nodes can be selected for business results. The default value is no.
   		Task due reminder time	Number of days before task expiration a reminder is sent. Unit: day. The default value is –1, indicating that no reminder is sent. The value ranges from –1 to 10, that is, a reminder can be sent at most 10 days before task expiration.
   		Maximum number of manual allocations	Maximum number of outbound call data records that can be manually assigned or selected for creating a multi-round call. The value ranges from 1 to 500. The default value is 500.
   		Switch for filtering outgoing call data attributes and calling by data attribute sequence	The default value is No, indicating that the Outbound Call Data Attribute Filtering and By data attribute functions are unavailable. If the value of this parameter is set to Yes, the corresponding functions can be enabled when an outbound call task is configured.
   		Maximum number of outgoing call data obtained at a time	Maximum number of outbound call data records that can be extracted at a time when a manual assignment outbound call task is executed. The value ranges from 1 to 20. The default value is 5.
   		Maximum number of outgoing call data attribute filtering conditions and data extraction conditions	Maximum number of outbound call data attribute filter criteria and data extraction criteria. The value ranges from 1 to 20. The default value is 5.
   		Whether to enable Manual Assignment Outbound Call to record business result without calling	The default value is No. If the value of this parameter is set to Yes, the business result can be directly recorded on the outbound call workbench without a manual assignment outbound call being made.
   		Maximum number of call sequence sorting conditions by data attribute	Maximum number of call sequence sorting criteria by data attribute. The value ranges from 1 to 20. The default value is 5.
   		Name of the default email gateway for sending emails on the agent outbound call workbench.	This parameter is left empty by default. If this parameter is set, the email address corresponding to the configured email gateway is used to send emails. If this parameter is not set, the email address of an available email gateway is used to send emails.
   		Encoding format of the file used for importing call data.	The GBK and UTF-8 formats are supported. The GBK format is used by default.
   		Maximum number of single recycle task	Maximum quantity of numbers that can be recalled in a single recall task. The value ranges from 1 to 2000000. The default value is 500000.
   		Indicates whether the business result can be entered for an outgoing call task during a call	The default value is Yes, indicating that the business result can be entered during an outbound call. If this parameter is set to No, the business result cannot be entered during an outbound call.
   		Indicates whether to switch to idle state after the outbound call task records the business result	The default value is No, indicating that the state of the outbound call task does not switch to the idle state after the business result is recorded. If this parameter is set to Yes, the state of the outbound call task switches to the idle state after the business result is recorded.
   	Managing Configurations	Destination address of outgoing call result push	Address provided by the third party for receiving outbound call results pushed to the third party.
   		Maximum number of scheduled tasks for importing outbound call blocklists	Maximum number of scheduled tasks for importing outbound call blocklists. The value ranges from 1 to 24. The default value is 10.
   		Indicates whether to support survey for outbound call tasks.	The default value is Yes, indicating that a survey can be used for an outbound call task. If this parameter is set to No, no survey can be used for an outbound call task.
   		Maximum number of caller number groups in the same organization.	Maximum number of calling number groups in an OU. The value ranges from 100 to 10000. The default value is 100.
   		Maximum level of the outgoing call service result.	Maximum level of the outgoing call service result. The default value is 6, and the value ranges from 2 to 6.
   		Marketing Unsubscription Duration	If the marketing category does not exist, set the marketing unsubscription duration. The default value is 30 days, and the value ranges from 1 to 1000. The type is All.
   		Maximum batch quantity in the task	Maximum number of batches that can be created in each outbound call task. The default value is 100, and the value ranges from 1 to 1000.
   	Call Configuration	Manual outgoing call automatic outgoing call switch	Whether to enable the automatic outbound call capability for manual outbound calls.
   		Indicates whether to allow callback for manual outgoing calls.	If it is allowed, the callback button is displayed on the manual outbound call workbench. If it is not allowed, the callback button is not displayed on the manual outbound call workbench. The default value is Yes.
   		Time limit for manual outgoing calls and automatic outgoing calls	Time during which an agent is in idle state before making an automatic outbound call, in seconds. The value ranges from 1 to 120.
   		Call Number Prefix Configuration	Prefix of an outbound number. Use commas (,) to separate multiple prefixes.
   		Minimum length of outbound customer number	Minimum length of a customer number, excluding the international call prefix and international area code.
   		Maximum length of outbound customer number	Maximum length of a customer number, excluding the international call prefix and international area code.
   		The begin digits of the customer number	Start number of a customer number. Use commas (,) to separate multiple numbers.
   		Maximum timeout interval for previewing the outbound call workbench.	When an agent performs a manual outbound call or a manual assignment call, the preview duration is not recorded after the maximum preview duration is exceeded. The value ranges from 1 to 20. The default value is 10.
   CCNotification	Internal Message	Notify App of Internal Message	Whether to notify the app of an internal message. The options are Yes and No.
   		AK for Invoking App Service for Internal Message Notification	AK provided by the app for invoking the app service to send an internal message notification.
   		Protocol for Invoking App Service for Internal Message Notification	Protocol type for invoking the app service to send an internal message notification. The options are http and https. Use HTTPS because HTTP is an insecure protocol.
   		IP Address and Port for Invoking App Service for Internal Message Notification	IP address and port number for invoking the app service to send an internal message notification. The format is IP address:Port number.
   		URL for Invoking App Service for Internal Message Notification	URL for invoking the app service to send an internal message notification. A reference configuration is /app/agent/gateway/v1/notice/enterpriseMessage.
   		Cyclical Invoking Times of App Interface for Internal Message Notification	Number of times that the app interface is cyclically invoked for internal message notification. A reference configuration is 3.
   	Email	Delete Email Received by Tenant Administrator and Tenant from Email Server	Whether to delete emails received by tenant administrators and tenants from the email server. The default value is Yes, indicating that the emails are deleted.
   		Max. Size of Images in Email	By default, the maximum size of an image is 100 KB. The value must be greater than 0 and less than or equal to 1024, in KB.
   	Telecom number	International Crown Code	International call prefix of the tenant location. The default value is 00.
   		International area code	International area code of the tenant location. The default value is 86.
   	Online Chat	Session Retention Days	Session retention days. The value is an integer ranging from 1 to 14, and the default value is 7.
   		Number of days for storing chat records	Chat record retention day. The value is an integer ranging from 1 to 93, and the default value is 30. The chat record retention days must be greater than or equal to the session retention days.
   Call center monitoring	Index Monitor	Expected service level of the skill queue	Value range: 0–1 Expected service level threshold of a skill queue. The value ranges from 0 to 1.
   	Fullscreen Monitor	Alarm sending mode	Value options: Send only internal messages Send mail only Send internal messages and emails Alarm sending mode when the data exceeds the maximum threshold or is lower than the minimum threshold.
   		Whether to play alarm sound	Value options: Yes No Whether to play alarm sound when the data exceeds the maximum threshold or is lower than the minimum threshold.
   	Real time report	Number of Robot Access Licenses	Value range: positive integers Maximum number of concurrent robots allowed by the license
   		IVR real-time report time zone offset	Value range: integers Offset between the IVR real-time data database and the zero time zone
   	Indicator statistics	Skill queue request count statistics method	Statistics by call Statistics by skill queue On the skill queue indicator monitoring tab page, the number of requests can be collected by skill queue or call. When the number of requests is collected by skill queue, the number of requests is recorded multiple times if a call accesses the same skill queue for multiple times. When the number of requests is collected by call, the number of requests is recorded only once if a call accesses the same skill queue for multiple times.
   Operation Risk Control	Common	Mobile number area code	-
   WFM	Configuration	Number of days advance notice	Number of days in advance an agent contract expiration notification is sent. Value range: 7–90 Default value: 30
   		Email Gateway Name	Name of the email gateway. Default value: none (The value is customized by the tenant.)
   		SMS Sender Number	Recipient number for receiving SMS notifications about shift schedule. Default value: none (The value is customized by the tenant.)
   		The way of the interactions are evaluated	When synchronizing CDR data, the CC-CMS determines whether to count the call traffic into the contact start time or contact end time based on the value of this parameter. Value options: When the contact starts: The contact is counted once in the start time interval. When the contact ends: The contact is counted once in the end time interval.
   		Backlog Age	Number of days in the backlog period. When delayed messages are processed, only messages within the backlog period are processed. Value range: 1–15 days Default value: 15
   	Adherence	Time when the compliance detail view is automatically updated	Automatic refresh interval when Auto Refresh on the adherence details page is enabled, which can be configured at the tenant level. The value ranges from 10 to 20, in seconds. The default value is 20.
   	Schedule	Maximum number of rule sets in a scheduling scenario	Maximum number of rule sets associated with all agents in a schedule scenario. When this value is exceeded, an error message is displayed. The maximum value can be configured at the tenant level. The value ranges from 1 to 5. The default value is 5.
   		Full-day time off request must be scheduled	Whether approved full-day time-off must be arranged. Value options: Yes No Default value: Yes
   	Calendar	Timeout for time-off limit waitlist	Specifies the maximum waiting time of an agent requesting time-off in queue, in minutes. If the maximum waiting time is exceeded, the request is deleted from the waiting list. Value range: 30–60 Default value: 30
   	Prophet	Change Point Prior Scale (IV)	Change point prior scale. A larger value indicates more change points, resulting in better model fitting with historical data but higher overfitting risks. Value range: 0.001–0.5 Default value: 0.05
   		Seasonality Prior Scale (IV)	Seasonality prior scale. A larger value leads to model adaptation to stronger seasonal fluctuations. A smaller value leads to greater suppression of seasonal fluctuations. Value range: 0.01–10 Default value: 10
   		Growth (IV)	If data changes linearly, select linear. If the trend of data becomes stable over time, select flat. Value options: linear flat Default value: linear
   		Seasonality Mode (IV)	Seasonality mode. Currently, the value can only be additive. In additive mode, seasonal changes are considered as the increments of the trend. Value option: additive Default value: additive
   		Forecast Mode	In auto mode, parameters are automatically selected through cross validation and evaluation of the Prophet algorithm. If historical data is insufficient (less than eight weeks of data available), the auto mode is automatically changed to the manual mode, and manually configured parameters are used for forecasting. Value options: Manual Auto Default value: Auto
   		Change Point Prior Scale (AHT)	Change point prior scale. A larger value indicates more change points, resulting in better model fitting with historical data but higher overfitting risks. Value range: 0.001–0.5 Default value: 0.05
   		Seasonality Prior Scale (AHT)	Seasonality prior scale. A larger value leads to model adaptation to stronger seasonal fluctuations. A smaller value leads to greater suppression of seasonal fluctuations. Value range: 0.01–10 Default value: 10
   		Growth (AHT)	If data changes linearly, select linear. If the trend of data becomes stable over time, select flat. Value options: linear flat Default value: linear
   		Seasonality Mode (AHT)	Seasonality mode. Currently, the value can only be additive. In additive mode, seasonal changes are considered as the increments of the trend. Value option: additive Default value: additive

2. Search for the parameter to be modified based on Parameter Name and Description, click Edit in the Operation column, and enter the parameter value in the Parameter Value column.
3. Click Save to save the parameter configuration.
4. (Optional) Click Synchronize or Reset to synchronize or reset the value in the Parameter Value column.