Help Center/ Customer Engagement Center/ User Guide/ Tenant Administrator Guide/ Making Intelligent Outbound Calls/ Preparations for Creating Outbound Call Tasks/ Managing the Special List
Updated on 2025-11-07 GMT+08:00
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Managing the Special List

Invalid numbers can be automatically filtered. The invalid numbers or system prompt tones identified by outbound call tasks can be added to the special list. The tenant administrator determines whether to transfer these numbers to the blocklist or ignore them.

Prerequisites

Some operations under the current menu are controlled by separate permissions. If related operation permissions are not configured, the corresponding operations are not supported. For details about the operation permissions that can be configured separately, see Table 1.

Procedure

  1. Sign in to the AICC as a tenant administrator and choose Outbound Call > Special List.

    By default, numbers that have been added to the outbound call special list of the tenant space are displayed.
    Figure 1 Special List page

  2. Perform the following operations on numbers in the special list:

    • Misjudge
      1. Select a misjudged number and click Misjudge.
      2. In the Remarks text box, enter the reason why the number is misjudged.
      3. Click Save. The outbound number is removed from the special list.
    • Transfer To Blocklist
      1. Select a number to be added to the blocklist and click Transfer To Blocklist.
      2. Click OK. The outbound number is added to the blocklist.

  3. Enter a number in the search criteria to query information about the number to be reviewed.