Help Center/ Cognitive Engagement Center/ User Guide/ Inspector Guide/ Performing Agent Monitoring and Inspections/ Monitoring Management/ Monitoring Call Details
Updated on 2023-10-12 GMT+08:00
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Monitoring Call Details

Procedure

  1. Sign in to the AICC as a tenant administrator and choose Monitoring > Call Detail to view call details of the tenant space.

    Figure 1 Call Detail

  2. Set data filter criteria.

    • Click the time widget, set the start time and end time, and click OK to filter data.

      In the integrated deployment environment, the maximum time span between the start time and end time is five days.

      In the independent deployment environment, the maximum time span between the start time and end time is one day.

    • Click Advanced Search, enter a calling number and a called number, and click Search to filter detailed data.
    • Click to refresh real-time data.

  3. Click to set the table header.

    Figure 2 Column Configuration
    • For some columns, you cannot deselect them or change their sequence.
    • Click or to deselect a column.
    • Drag a selected column to change its sequence.
    • Hover the pointer over to view the detailed description of a column.
    • Click Reset to reset the column configuration to the state when the dialog box is opened.

    After the configuration is complete, click OK to save the new column configuration. Data is displayed based on the new column configuration.

  4. (Optional) Export details to the local PC.

    1. Click and enter a compression password to create an export task.
      • For details about the requirements of the compression password, see the prompt on the page. The compression password is used to open the downloaded package.

        The exported data contains personal data. Exercise caution when processing the exported data to prevent personal data leakage and abuse.

      • In the independent deployment environment, click to export call details without entering a compression password.
    2. Click to view the export tasks in the last seven days.
    3. Click download in the Operation column corresponding to the created export task to download the exported details to the local PC. When opening the file, you need to enter the compression password set when you create the export task.

Parent topic: Monitoring Management