Querying Sign-In Records

Prerequisites

The agent has the permission to export sign-in logs.

Procedure

1. Sign in to the AICC as an agent or tenant administrator and choose Connection Operation Log > Sign-In Log.
2. Set search criteria to search for sign-in logs based on the criteria.
   Figure 1 Sign-In Log page
   

   Table 1 GUI elements on the Sign-In Log page

   Element	Type	Description
   Time	Drop-down list	The options are as follows: 1 Day 3 Days 7 Days Customization
   Account	Text box	Business account. Search criterion.
   Employee ID	Text box	Agent ID. Search criterion.
   Query	Button	Perform a search.
   Reset	Button	Reset search criteria.
   New export task	Button	Add a sign-in log export task.
   Export task view	Button	View sign-in log export tasks.
   Account	Label	Business account.
   Employee ID	Label	Agent ID.
   Operation Type	Label	Operation type. Sign Out Forcible Sign In Forcible Sign Out Sign In
   Operation Time	Label	Operation time.
   Result	Label	Operation result. Successful Failed
   Sign-In IP Address	Label	IP address of the PC for signing in to the Customer Service Cloud.
   Failure Reason Code	Label	Failure cause code.

3. Export sign-in logs.
   1. Click New export task. The New export task dialog box is displayed.
   2. Enter a customized compression password.

      The compression password must contain letters, digits, and the following special characters: _@%

      The compression password can contain a maximum of 12 characters.

   3. Click OK. The export task is added successfully.

4. View export tasks.
   1. Click Export task view. The Export task view dialog box is displayed.
   2. Click download corresponding to a task whose Status is Successful to download sign-in logs.
   3. After the download is successful, open the exported file and enter the compression password to view the exported sign-in logs.