Ticket Approval
After a ticket is created by a system user or generated by the system, the ticket goes to the specified approvers. The approvers receive a ticket approval notification in the message center. They can view tickets to be approved on the Ticket approval page.
This topic describes how to manage tickets submitted by others. You can view ticket details as well as approve, reject, and revoke a ticket approval.
Prerequisites
You have the management permissions for the Ticket approval module.
Procedure
- Log in to your bastion host.
- Choose Ticket > Ticket approval.
Figure 1 Ticket approval
- Views details about tickets.
In the row of a ticket you want to manage, click Manage in the Operation column. On the displayed ticket details page, view the basic information, account list, and approver list of the ticket.
Figure 2 Ticket details
- Approve the ticket.
- To approve one ticket, click Approve in the Operation column of the corresponding row.
- To approve multiple tickets at a time, select the ones you want and click Approve in the lower left corner of the list to approve them together.
- Reject a ticket.
In the row of the ticket you want to reject, click Reject in the Operation column.
- Cancel a ticket.
In the row of the ticket you want to cancel the authorization, click Cancel in the Operation column.
Feedback
Was this page helpful?
Provide feedbackThank you very much for your feedback. We will continue working to improve the documentation.See the reply and handling status in My Cloud VOC.
For any further questions, feel free to contact us through the chatbot.
Chatbot