Help Center/ Well-Architected Framework/ Well-Architected Framework and Practices/ Operational Excellence Pillar/ OPS08 Operations Status Measurement and Continuous Improvement/ OPS08-03 Managing Knowledge
Updated on 2025-05-22 GMT+08:00
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OPS08-03 Managing Knowledge

  • Risk level

    High

  • Key strategies

    Growing data volumes and complex service systems pose higher requirements on O&M personnel. O&M knowledge management is necessary to help O&M personnel obtain knowledge and learn and solve issues. O&M knowledge management integrates abundant O&M knowledge to help O&M personnel quickly solve issues and improve work efficiency. Generally, the O&M knowledge base system is used to carry O&M knowledge. This allows O&M personnel to easily access a range of information, such as network setup, server administration, and database upkeep. The system offers the following five main features and benefits:

    • Rich knowledge resources: A vast collection of O&M knowledge and expertise is gathered and organized, encompassing diverse topics and levels. Users can search for related knowledge and solutions through the system. In addition to solving some common issues, the system can also provide advanced technical support to help users solve complex issues.
    • Quick issue locating: The O&M knowledge base system is equipped with a powerful search function. Users can search for knowledge by keywords. The system automatically matches related knowledge and provides corresponding solutions. Users can quickly locate issues and find solutions through simple operations, saving significant time and energy.
    • Knowledge sharing and communication: The O&M knowledge base system also supports knowledge sharing and communication between users. Users can upload their experience and knowledge to the system and communicate and discuss with other users. This method enables users to broaden their knowledge and access additional solutions by communicating with others.
    • Update and maintenance at any time: The O&M knowledge base system is regularly updated and maintained to ensure the content is up-to-date and accurate at all times. Users can obtain the latest knowledge and solutions through the subscription function. This approach helps users stay ahead and ready for challenging tasks.
    • Various knowledge formats: The O&M knowledge base system supports displaying knowledge in multiple formats, such as text, images, and videos. This allows for meeting various user needs, enabling users to grasp knowledge more intuitively. Users can choose their preferred display formats.