OPS03-04 Performing Echo Testing in the Production Environment
- Risk level
High
- Key strategies
Echo testing simulates user actions on the primary software system. It verifies how this system interacts with external services, whether they are represented by separate accounts or distributed across various cloud regions. Echo testing regularly assesses key performance aspects, such as network quality, page performance, port performance, file transfer, and audio/video experience. By analyzing these metrics from multiple angles, visual insights are produced to inform rapid action to maintain high-quality and reliable service operations.
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