OPS01-01 Building a Growing Culture

High

There is no one-size-fits-all solution—every system is unique and complex. To achieve operational excellence, continuously refine existing practices and develop ones that best fit your environment. Therefore, the first step in any best practice is to build a team culture of continuous learning and improvement.

Continuous learning and improvement rely on open communication and knowledge sharing. For example, best practices developed within your company/organization should be widely shared. Incident analysis should be documented to ensure root causes are fully understood. It is also critical to develop and promote standard processes and automation tools to reduce the likelihood and impact of future incidents—along with clear explanations so the team understands the 'why' behind them.