Operational Excellence

Operational excellence represents high quality, high efficiency, and sustainable customer experience. Operational excellence improves design, development, test, deployment, release, and O&M activities for high-quality delivery, and promotes continuous integration and continuous delivery (CI/CD). In addition, it helps build a deterministic O&M system, so that the R&D team can focus on developing valuable features instead of managing emergencies. In this way, operational excellence ensures smooth system running, balanced workloads, and better customer experiences. Operational excellence integrates best practices to focus on software development, efficient operations and maintenance, and providing excellent customer experiences. These practices cover team organization, workload design, handling large-scale operational workloads, and improving workloads over time.