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Updated at: Mar 31, 2022 GMT+08:00

Terms and Conditions on Disabling of HUAWEI CLOUD Services

The Terms and Conditions on Disabling of HUAWEI CLOUD Services ("these Terms") governs disabling of your HUAWEI CLOUD services ("your services") that you have enabled at https://www.huaweicloud.com/intl/en-us/ or using other methods.

Please read these Terms carefully, especially the conditions, processes, and legal consequences of disabling your services. Your acceptance of these Terms indicates that you have read and fully understood all the content of these Terms and indicates that you believe disabling (or closing) your services is the right thing for you. Should you have any questions, please contact HUAWEI CLOUD customer service.

After you submit an application for disabling your services, HUAWEI CLOUD will check your application in accordance with these Terms and relevant instructions on the HUAWEI CLOUD website and management console. If you meet the conditions for disabling your services, HUAWEI CLOUD will notify you of the result and start the process of disabling your services after your confirmation. This process cannot be stopped or canceled. If you do not meet the required conditions, HUAWEI CLOUD will notify you of the result and the disabling process will be automatically terminated.

  1. Conditions for Disabling Your Services
    1. Your services cannot be disabled if any of the following conditions exists, unless you have reached consensus with HUAWEI CLOUD for each specific condition:
      • Overdue payments, over-issued invoices, pending payments, or remaining balance.
      • Contracts pending for performance, active orders, resources in use, or reserved instances.
      • Applications in progress (including but not limited to applications of new orders, unsubscriptions/withdrawals, applications for joining HUAWEI CLOUD ecosystem programs, etc).
      • You have been associated with a HUAWEI CLOUD ecosystem partner.
      • You have been associated with an enterprise master account or member account.
    2. You do not have unpaid taxes and there are no unfulfilled obligations in accordance with applicable laws and regulations.
    3. You have not violated any applicable laws or regulations or agreements signed with HUAWEI CLOUD, unless you have reached consensus with HUAWEI CLOUD in connection with each specific matter applicable.
  2. Process of Disabling Your Services
    1. Self-check

      Before you submit an application for disabling your services, please check whether you meet the conditions specified in section 1 of these Terms; otherwise, the process of disabling your services may be terminated due to failure to meet the conditions.

    2. Selection of method for disabling your services

      For security purposes, only you can disable your HUAWEI CLOUD services. If you do not meet the conditions specified in section 1 of these Terms and you still want to disable the services, you may contact HUAWEI CLOUD customer service.

    3. Disabling services
      1. Application submission

        After you confirm that the conditions specified in section 1 of these Terms have been met, log in to the HUAWEI CLOUD website, go to the My Account console, click Close HUAWEI CLOUD Services, read these Terms carefully before acceptance, and submit the application for disabling services.

      2. Check

        HUAWEI CLOUD will automatically check your services in accordance with the conditions.

      3. Check result notification
        • Passed

          If you meet the conditions, HUAWEI CLOUD will notify you of the result by email, SMS, or other reasonable methods and start the process of disabling your services.

          The checking of your services in accordance with the conditions above is preliminary and applies to the extent of reviewing formalities. Compliance with the service disabling conditions does not mean that HUAWEI CLOUD materially accepts or waives any rights entitled by laws and regulations or agreements, nor does HUAWEI CLOUD affirm that any operations and responsibilities arising out of your services before the disabling process starts, are exempted or mitigated, including but not limited to any overdue payments, entrusted payments, and unpaid taxes.

        • Failed

          If you do not meet the conditions, HUAWEI CLOUD will notify you of the failed conditions by email, SMS, or other reasonable methods. The process of disabling your services will be automatically terminated and will not be restarted. If you still want to disable your services, you may submit another application.

    4. In the event that you fulfill the conditions above, if you are listed in complaints reported by third parties, are investigated by government agencies, are involved in a litigation or arbitration procedure, or fail to meet the conditions after relevant checks, HUAWEI CLOUD reserves the right to terminate the process of disabling your services without obtaining your consent before the process is formally completed ("retention period").
    5. Disabling your services will not affect your HUAWEI ID. You can continue using it to access other Huawei websites, applications, or services. If you do not need your HUAWEI ID, you can delete it at Huawei Account Center (id.cloud.huawei.com).
  3. Retention Period
    1. HUAWEI CLOUD has set up a retention period for service closure in accordance with applicable laws, regulations, the requirements of regulatory bodies, and industry standards. The retention period has been provided on the HUAWEI CLOUD website, and the period starts once you close your services.
    2. During the retention period, you cannot use your services or avail any rights granted by the corresponding Service Level Agreement (SLA).

      However, you can continue logging in to the HUAWEI CLOUD website and perform the following operations:

      • Query historical bills and settle unpaid bills.
      • Apply to recover your services so you can use them again.
      • Disable your services immediately after all outstanding amounts are paid.
    3. During the retention period, HUAWEI CLOUD will delete your data saved in HUAWEI CLOUD, except as otherwise specified in these Terms or required by applicable laws and regulations or relevant administrative, law enforcement, or judicial agencies.
  4. Legal Consequences of Disabling Your Services
    1. The process of disabling your services will start after you confirm that you accept these Terms.
    2. When the process of disabling your services is completed (the retention period ends or you disable the services during the retention period), all related contractual relationships between you and HUAWEI CLOUD are terminated. The consequences of disabling your services include but are not limited to the following:
      • You will not be able to log in to the HUAWEI CLOUD website and HUAWEI CLOUD app.
      • You will not be able to access the HUAWEI CLOUD console and perform any operations.
      • You will not be able to retrieve the personal information, transaction records, business data, and historical information under HUAWEI CLOUD.
      • You will not be able to use your services.

        Notwithstanding article 4 of these Terms, the disabling of your services does not mean that all your operations and responsibilities before services are disabled, are exempted or mitigated.

    3. At the end of the day on which your services are disabled, HUAWEI CLOUD will have provided services in accordance with contracts and active orders reached between the relevant parties, without breaching any contracts.
    4. HUAWEI CLOUD will delete your data and immediately stop collecting, storing, and using your personal information and other data, except as otherwise required by applicable laws and regulations, the binding orders of relevant administrative, law enforcement, or judicial agencies, or industry standards. For example, HUAWEI CLOUD will retain corresponding invoice data for tax compliance purposes, and keep the transaction information between you and HUAWEI CLOUD to comply with relevant e-commerce laws.
    5. Handling account balance

      After you pay all outstanding amounts, you need to withdraw the remaining account balance.

    6. HUAWEI CLOUD services cannot be recovered once they are disabled. Please back up all business information and data before you disable your services. During the retention period, you can query historical bills and settle unpaid bills, but you cannot access or use any cloud services, and your cloud service resources will be released. When the retention period ends, HUAWEI CLOUD will clear your data. HUAWEI CLOUD will not be liable for any loss of data or information caused therefrom.
    7. If disabling your services causes any loss to HUAWEI CLOUD, you shall compensate for the loss and exempt HUAWEI CLOUD and its directors, employees, agents, partners, and suppliers from any third-party liabilities arising therefrom.
  5. Others
    1. These Terms serve as a part of the HUAWEI CLOUD Customer Agreement. For matters not mentioned herein, please refer to the relevant clauses of the HUAWEI CLOUD Customer Agreement.
    2. These Terms only govern the disabling of your services, without prejudice to the disabling of your services in accordance with applicable laws or agreements reached between you and HUAWEI CLOUD (for example, in the event of "suspension" and/or "termination" under the HUAWEI CLOUD Customer Agreement).
    3. If there is any conflict between the Chinese version, the English version, or versions of other languages, the Chinese version shall prevail.

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