All Documents
My AccountMy Account
-
User Guide
- Overview
- Registering a HUAWEI ID and Enabling HUAWEI CLOUD Services
- Logging In to HUAWEI CLOUD
- Real-Name Authentication
-
HUAWEI ID Information Management
- Resetting the Password
- Viewing Basic Information
- Changing the Tenant Name
- Setting the Tenant Type
- Changing the Tax Identification Number
- Binding or Changing the Service Mobile Number
- Changing the Service Email Address
- Modifying the Contact Information
- Modifying the Business Information
- Setting Preferences
- Disabling HUAWEI CLOUD Services (For HUAWEI ID Users Only)
- Partner
- My Master Account
-
Basic Information Management (for HUAWEI CLOUD Account)
- Registering an Account
- Logging In to HUAWEI CLOUD
- Resetting the Password
- Deleting an Account
- Viewing Account Information
- Changing the Account Name
- Setting the Account Type
- Changing the Tax Identification Number
- Tax Identification Numbers Collected by HUAWEI CLOUD
- Changing the Mobile Number
- Changing the Password
- Changing the Email Address
- Modifying the Contact Information
- Modifying the Business Information
-
FAQs
-
Basic Information (for HUAWEI ID)
-
Account Information
- What Is a HUAWEI ID?
- What Is a HUAWEI CLOUD Tenant?
- What Is the HUAWEI CLOUD Tenant Name?
- In What Circumstances Will HUAWEI CLOUD Services Be Frozen?
- In What Circumstances Will HUAWEI CLOUD Services Be Suspended?
- Why Is There a Service Email Address Displayed in the HUAWEI CLOUD Tenant Information Area?
- How Do I Modify the Email Address of My HUAWEI ID?
- How Do I Bind or Modify the Mobile Number of My HUAWEI ID?
-
Registration
- Will My Account Take Effect Immediately After Registration Is Completed?
- Can I Change My Registration Country/Region?
- Why Can't I Use My HUAWEI ID to Enable HUAWEI CLOUD Services?
- Can I Use the Same HUAWEI ID for Both HUAWEI CLOUD International and HUAWEI CLOUD Chinese Mainland Websites?
- Can I Use a Mobile Number to Enable HUAWEI CLOUD Services Multiple Times?
- Can I Use an Email Address to Enable HUAWEI CLOUD Services Multiple Times?
- What Can I Do If the System Is Busy When I Enable HUAWEI CLOUD Services?
- Why Did I Register with HUAWEI CLOUD Chinese Mainland and Not HUAWEI CLOUD International?
-
Login
- How Do I Know What Account I Am Logged In With?
- Why Can't I Log In Even Though My Credentials Are Correct?
- Why Can't I Log In to HUAWEI CLOUD Using My Huawei Official Website Account Registered at uniportal.huawei.com?
- Why Was I Prompted that My Account Information Does Not Exist When Resetting the Password?
- How Do I Reset My Password?
- What Can I Do If I Cannot Receive a Verification Code?
- What Can I Do If My HUAWEI ID Is Locked?
- How Do I Protect My HUAWEI ID When Using It to Log In to HUAWEI CLOUD?
- Can I Encrypt My HUAWEI ID During Login?
- Can I Access HUAWEI CLOUD Using a HUAWEI ID Not Associated with a HUAWEI CLOUD Account?
- How Do I Change the Mobile Number Associated with My Account If I Can No Longer Access My Phone?
-
Service Closing and Disabling
- Can I Disable HUAWEI CLOUD Services?
- What Is the Difference Between Closing and Disabling HUAWEI CLOUD Services?
- Why Can't I Disable HUAWEI CLOUD Services Immediately?
- What Is a Retention Period?
- Can I Restore HUAWEI CLOUD Services After Closing Them?
- Why Does the Deletion of HUAWEI CLOUD Services Fail?
- I Have Multiple HUAWEI IDs and Have Used Them to Enable HUAWEI CLOUD Services. If I Delete One of the HUAWEI IDs, Can I Continue Using Other Ones?
- Why Can I Still Log In After Disabling HUAWEI CLOUD Services?
-
Account Upgrade
- Why Should I Upgrade My HUAWEI CLOUD Account to a HUAWEI ID?
- Can I Use HUAWEI CLOUD Without Upgrading My Account to a HUAWEI ID?
- Why Is My HUAWEI ID Not Displayed When I Upgrade My HUAWEI CLOUD Account?
- Why Was I Unable to Upgrade to a HUAWEI ID?
- Can I Log In with My HUAWEI CLOUD Account After Upgrading It to a HUAWEI ID?
-
Account Information
- Real-Name Authentication
-
Others
-
Basic Information (for HUAWEI CLOUD Account)
- Why Can't I Subscribe to Cloud Services and Purchase Resources After Registering an Account?
- Why Do I Need to Select a Country/Region When Registering with HUAWEI CLOUD?
- Why Didn't I Receive an Email Verification Code During Account Registration?
- Why Do I Need to Provide a Mobile Number During Registration?
- Can I Use a Mobile Number Not Registered in the Registration Country or Region of My Account?
- Why Didn't I Receive an SMS Verification Code When Binding a Mobile Number to My Account?
- Why Can't I Complete My Enterprise Information with a TIN?
- Can I Use One Email Address to Register Multiple HUAWEI CLOUD Accounts?
- Why Can't I Delete My Account?
- What's the Difference Between Account Closing and Account Deletion?
- Can I Restore My Account If I Close It?
- Why is My Account Frozen?
- Why is My Account Suspended?
- Why Can't I Select Chinese Mainland When Registering with the HUAWEI CLOUD International Website?
- Can I Use My HUAWEI CLOUD International Account for the HUAWEI CLOUD Chinese Mainland Website?
- Can I Change the Registration Country/Region of My HUAWEI CLOUD Account?
- How Do I Complete HUAWEI CLOUD Account Information?
-
Basic Information (for HUAWEI CLOUD Account)
-
Basic Information (for HUAWEI ID)
Differences Between HUAWEI CLOUD Chinese Mainland Website and HUAWEI CLOUD International Website
HUAWEI CLOUD has two websites: HUAWEI CLOUD Chinese Mainland and HUAWEI CLOUD International.
- The HUAWEI CLOUD Chinese Mainland website is intended for customers in the Chinese mainland. For details about how to register an account on the HUAWEI CLOUD Chinese Mainland website, see Account Registration Process.
- The HUAWEI CLOUD International website is intended for global organizations and enterprises, and overseas branches of Chinese enterprises. For details about how to register an account on the HUAWEI CLOUD International website, see Account Registration Process. Differences Between HUAWEI CLOUD Websites (Chinese Mainland and International) shows the differences between the two websites.
Table 1 Differences between the HUAWEI CLOUD Chinese Mainland website and the HUAWEI CLOUD International website Difference
HUAWEI CLOUD Chinese Mainland Website
HUAWEI CLOUD International Website
Account registration
You can register an account using a mobile number registered on the Chinese mainland.
You can register an account using an email address.NOTE:Bind a mobile number registered in the registration country or region when you complete the account information.
Real-name authentication
Real-name authentication is required when you buy or use cloud services.
Real-name authentication is required only when you buy or use cloud services provisioned in the Chinese mainland.
Default contract signing party
HUAWEI CLOUD
Huawei Services (Hong Kong) Co., Limited
Requirement for transactions
The account has completed real-name authentication.
The account is bound with a credit card or has been granted a credit.
Transaction model
Prepayment. You need to pay an upfront fee before you get started.
Post payment. You can use services in advance and repay your bills later.
Transaction currency
Renminbi
Currency you have selected in the Currency area of the Preferences page in My Account
Payment method
Balance payment and online payment.- Balance payment: Top up your account through online payment or bank transfer before paying bills using the balance.
- Online payment: WeChat, AliPay, UnionPay, and bank transfer are supported.
Online payment and bank transfer.
Online payment supports only VISA and MasterCard cards issued in the following countries or regions: Angola, Argentina, Bahrain, Bangladesh, Botswana, Brazil, Brunei, Cambodia, Chile, Colombia, Costa Rica, Dominica, Ecuador, Egypt, El Salvador, Ghana, Guatemala, Honduras, Hong Kong (China), India, Indonesia, Iraq, Japan, Kenya, Laos, Macao (China), Malawi, Malaysia, Maldives, Marshall Islands, Mauritius, Mexico, Morocco, Mozambique, Myanmar, Namibia, Nepal, Nigeria, Panama, Papua New Guinea, Peru, Philippines, Samoa, Singapore, South Africa, South Korea, Sri Lanka, Tanzania, Thailand, Tonga, Trinidad and Tobago, Uganda, United Arab Emirates, Vanuatu, Vietnam, Zambia, and Zimbabwe.
Transaction type
Pay-per-use and yearly/monthly
Pay-per-use and reserved instances
