Help Center/ ROMA Connect/ Troubleshooting/ Device Integration/ Failed to Connect to ROMA Connect Using the MQTTBox Client
Updated on 2022-02-21 GMT+08:00

Failed to Connect to ROMA Connect Using the MQTTBox Client

Possible Cause

The possible causes are as follows:

  • The MQTT Client Id, Host, Username, and Password in the connection configuration are incorrect.
  • Append timestamp to MQTT client id? is selected.

Solution

  • On the MQTT CLIENT SETTINGS page, check whether MQTT Client Id, Host, Username, and Password are correctly configured.
  • Unselect Append timestamp to MQTT client id?