Help Center> Simple Message Notification> User Guide (Ankara Region)> FAQs> Why Do Subscribers Fail to Receive Messages After I Publish Messages to a Topic?
Updated on 2024-04-15 GMT+08:00

Why Do Subscribers Fail to Receive Messages After I Publish Messages to a Topic?

If you have verified that the subscription endpoints are normal, the most possible reason is that the subscribers have not confirmed their subscriptions or the confirmation messages and messages published have been blocked.

Check whether the message is blocked and processed as a junk message.

If the problem persists, contact technical support.

SMS Message

  • Confirmation messages

    Check whether the messages have been blocked.

  • Notification messages

    Check whether the subscription has been confirmed or whether the message has been blocked.