What Do I Do If IPS Blocks Normal Services?

If normal service traffic is intercepted, perform either of the following operations:

Query the ID of the rule that blocks traffic and modify the action of the rule in the IPS rule library. For details, see Querying Hit Rules and Modifying Protection Actions.
Use a less strict IPS protection mode. For details, see Blocking Network Attacks.

Log in to the management console.
In the navigation pane on the left, click and choose Security > Cloud Firewall. The Dashboard page will be displayed.
(Optional) Switch to another firewall instance: Select a firewall from the drop-down list in the upper left corner of the page.
In the navigation pane, choose Log Audit > Log Query. Click the Attack Event Logs query and record the Rule ID of the rule that blocks traffic.

Figure 1 Rule ID
Click View Effective Rules under Basic Protection. The Basic Protection tab is displayed.
Search for the rule by its ID. In the Operation column, change its action to Observe or Disable.
- Observe: The firewall logs the traffic that matches the current rule and does not block the traffic.
- Disable: The firewall does not log or block the traffic that matches the current rule.