How Do I Initiate an Appeal During Service Supervision?
You cannot initiate appeals within 15 days before the service flow is completed.
For a standard service flow, if the customer does not handle the process (submit requirements or accept the service) for more than five days, you can initiate an appeal.
Procedure
- Go to the Seller Console.
- In the navigation pane, choose Transaction Management > Service Supervision.
- Click Details next to an order in the order list.
- On the service supervision details page, click Initiate Appeal.
Within 15 days before the service flow is closed, no appeal can be initiated, and the Initiate Appeal button is not displayed on the service supervision details page.
- Enter the reason and click OK.
If you initiate an appeal because the customer has not accepted the service for a long time, click Upload to submit the delivery proof.
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