Updated on 2022-09-29 GMT+08:00

Querying Orders

You can view transaction details of your products in yearly/monthly and one-time billing modes.

Procedure

  1. Go to the Seller Console.
  2. In the navigation pane, choose Transaction Management > Orders.
  3. Set search criteria, and click Search.

    You can search the transaction records to be viewed.

  4. Locate a transaction record, and click Details in the Operation column to view details about a single transaction, including product, order, and customer details.

Order Status

Order Status

Description

Processing

Resources in an order are not successfully provisioned or services in the order are not delivered after successful payment.

Orders in this state include orders that fail to be placed due to response failures of SaaS interfaces, orders of licenses and professional services that are still under service supervision, and orders of SaaS products that involve service supervision.

Canceled

An unpaid order is automatically canceled by the system or is canceled by the customer.

Completed

The entire process of an order, covering subscription, upgrade (change), renewal, and unsubscription, is complete.

Pending payment

A placed order has not been paid.