Help Center/ KooGallery/ Seller Guide/ Product Management/ Removing a Product, Specification, or SKU
Updated on 2024-11-22 GMT+08:00
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Removing a Product, Specification, or SKU

You can remove a specification or SKU of a released product (see 3), or remove the entire product (see 4). A removed specification or SKU is discontinued. Other specifications or SKUs are still on sale. A removed product and all its specifications are discontinued. No operations can be performed on the removed product.

Removed products cannot be restored. To sell the removed products on KooGallery again, release them as new products. Therefore, exercise caution when removing products.

Procedure

  1. Go to the Seller Console.
  2. In the navigation pane, choose Product Management > My Products.

  3. Remove a product specification or SKU.

    1. Choose More > Remove in the Operation column of the row containing the product whose specification or SKU is to be removed.

    2. In the displayed dialog box, set Removal Type to Specifications, select the specification or SKU to be removed, enter the removal reason, upload proofs (if any), and click Remove.

  4. Remove an entire product. (If you want to remove only a specification or SKU, go to 3.)

    1. Choose More > Remove in the Operation column of the row containing the product to remove.

    2. In the displayed dialog box, enter the removal reason, upload proofs (if any), and click Remove.
      • To ensure customer use, a product, specification, or SKU is removed only after KooGallery approves the removal request.
      • You can check removed products, specifications, and SKUs on the Product Management > My Products page.
      • If a common product, or its specifications or SKUs are removed, unused cash coupons will become invalid.

Parent topic: Product Management