Help Center > > FAQs> Installing the Migration Agent> What Can I Do If the Migration Agent AK/SK Authentication Fails?

What Can I Do If the Migration Agent AK/SK Authentication Fails?

Updated at: May 21, 2020 GMT+08:00

Symptom

After the AK/SK of HUAWEI CLOUD is entered in the migration Agent, the AK/SK authentication fails.

  • The error message for Windows OSs: AK and SK authentication failed.
  • The error message for Linux OSs: Failed to start agent! Please check access key and secret key or check if local time matches standard Time!".

Procedure

  1. Check whether the entered HUAWEI CLOUD AK and SK are correct.
    • If yes, go to 2.
    • If no, enter the correct HUAWEI CLOUD AK/SK again.
      • If the authentication succeeds, no further action is required.
      • If the authentication fails, go to 2.
  2. Check whether the system time of the source server is consistent with the standard time of the time zone where the source server is located. If not, the AK/SK authentication fails during the Agent migration.

    In this case, change the system time of the source server to the standard time of the time zone where the source server resides, and then enter the HUAWEI CLOUD AK/SK for authentication again.

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