Help Center> Simple Message Notification> FAQs> Why Do Subscribers Fail to Receive Messages After I Publish Messages to a Topic?

Updated on 2023-07-11 GMT+08:00

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Why Do Subscribers Fail to Receive Messages After I Publish Messages to a Topic?

If you have verified that the subscription endpoints are normal, the most possible reason is that the subscribers have not confirmed their subscriptions or the confirmation messages and messages published have been blocked.

Check whether the message is blocked and processed as a junk message.

If the problem persists, contact technical support.

SMS Message

Confirmation messages
Check whether the messages have been blocked.
Notification messages
Check whether the subscription has been confirmed or whether the message has been blocked.

Email

Check whether the message is categorized as a junk mail.

If not, add email addresses with the following suffixes to the whitelist.

@info.huaweicloud.com
@mail01.huawei.com
@mail01.smn.huaweicloud.com
@mail01.huaweicloud-smn.com
@mail02.huaweicloud-smn.com

Due to reasons such as disaster recovery or traffic adjustment, the email address changes dynamically. Therefore, a specific email address cannot be provided.

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