Differences Between the CEC and On-Premises Contact Center

Updated on 2022-03-03 GMT+08:00

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Based on the previous section, you have a preliminary understanding of the CEC. The following describes the differences between the CEC and on-premises contact center in terms of purchase, deployment, capacity expansion, O&M, and costs.

Purchase

On-premises contact center: The traditional offline purchase mode is used. Enterprises negotiate with suppliers about solutions, sign contracts, purchase devices, and build systems. Access code resources are applied for by enterprises from the carrier.
Cloud contact center: Enterprises rent agent resources on demand and pay for them based on the usage. After completing registration and real-name authentication on Huawei Cloud, enterprises can experience the cloud contact center service for free. Enterprises' self-owned access codes are supported.

Deployment, Capacity expansion, and O&M

On-premises contact center: Infrastructures are deployed in enterprises, and multiple networking modes, such as single-center and multi-region networking, are provided, featuring a long construction period and slow system rollout. The capacity is limited, and smooth capacity expansion is supported.
CEC: It is deployed based on the infrastructure of Huawei Cloud and provides the PaaS and SaaS modes, featuring a short construction period, quick system rollout, and elastic capacity. Enterprises can rent agent resources on demand.

Due to different deployment modes, the service rollout period of the CEC is different from that of the on-premises contact center.

Cost

On-premises contact center: Enterprises pay high device deployment and O&M costs as well as call fees and invest greatly in manpower.
CEC: Enterprises need to pay only agent rental and call fees and invest slightly in manpower.