Can I Unsubscribe from SecMaster?

If you no longer need SecMaster, unsubscribe from it or cancel it in just a few clicks.

Yearly/Monthly billing mode: a prepaid mode. You can unsubscribe from a purchased cloud service and apply for a full refund unconditionally within five days of the purchase. Each account can request five-day unconditional full refund for 10 times in a year. Handling fees are required if you unsubscribe from a service over five days after it is purchased.
Pay-per-use billing mode: pay for what you use by the hour. This mode allows you to enable or disable resources at any time. One-click resource cancellation is also supported.

For more details about pricing and orders, go to the Billing Center.

To enable log data collection in SecMaster, you are required to buy ECSs for collecting logs and configure VPC endpoints for establishing connections with and managing collection nodes. If you unsubscribe from SecMaster, you need to manually release these ECSs and VPC endpoints, or you will continue to be billed for them. For details, see How Do I Release an ECS and VPC Endpoint?

Limitations and Constraints

In the standard and professional editions charged Yearly/Monthly, the asset quota and value-added packages need to be unsubscribed or canceled separately.
After all asset quotas (professional edition or standard edition) are unsubscribed from and the current edition is the basic edition, you can unsubscribe from value-added packages.
In the pay-per-use professional edition, when you unsubscribe from or cancel the asset quota of the professional edition, the value-added package is also unsubscribed or canceled.
The value-added packages cannot be used independently.
If you have subscribed to the value-added packages on your standard or professional edition, after you unsubscribe from the standard or professional edition, no data will be available for the value-added packages. So you need also cancel the value-added packages.

Unsubscribing from Yearly/Monthly Resources

Log in to the management console.
Click in the upper left corner of the page and choose Security & Compliance > SecMaster.
Click Standard or Professional in the upper right corner. A window for you to manage SecMaster assets will be displayed.
In the row of the ECS quota or value-added package billed on a yearly/monthly basis, click Unsubscribe.
Locate the row that contains the target instance, and click Unsubscribe in the Operation column.
Confirm the information about the resource to be unsubscribed, select the unsubscription reason, and select I understand a handling fee will be charged for this unsubscription.
Click Confirm.
Go to the edition management window and verify that the subscription to the ECS quota that is billed yearly/monthly is canceled.

Canceling Pay-per-Use SecMaster Resources

Log in to the management console.
Click in the upper left corner of the page and choose Security & Compliance > SecMaster.
Click Professional in the upper right corner. The edition management window is displayed.
In the row of the SecMaster edition purchased in pay-per-use billing mode, click Cancel to release the purchased SecMaster resources.
Go to the edition management window and verify that the subscription to resources billed on a pay-per-use basis is canceled.

Unsubscribing from a Plus Features

Log in to the management console.
Click in the upper left corner of the page and choose Security & Compliance > SecMaster.
Click Standard or Professional in the upper right corner. A window for you to manage SecMaster assets will be displayed.
Unsubscribe a Plus Feature
- For a pay-per-use value-added package:
  Click Cancel to release the pay-per-use asset quota. Go to the edition management window and verify that the subscription to resources billed on a pay-per-use basis is canceled.
- For yearly/monthly billed value-added packages:
  1. Click Unsubscribe. The Unsubscriptions page is displayed.
  2. Locate the row that contains the target instance, and click Unsubscribe in the Operation column.
  3. Confirm the information about the resource to be unsubscribed, select the unsubscription reason, and select I understand a handling fee will be charged for this unsubscription.
  4. Click Confirm.
    After the unsubscription is successful, go to the version management page and verify that the yearly/monthly asset quota is canceled.