Help Center/ KooMessage/ Billing/ Renewals/ KooMessage Renewal Overview
Updated on 2024-11-13 GMT+08:00

KooMessage Renewal Overview

Pay-per-use KooMessage does not need to be renewed. You can use it as long as there is a valid payment method configured.

Renew your package or yearly/monthly resources on time to continue using KooMessage functions.

Table 1 Renewal description

Function

Description

Manually Renewing a KooMessage Resource

You can renew a package or yearly/monthly resource in Billing Center any time before it expires.

Auto-renewing a KooMessage Resource

Enabling auto-renewal prevents KooMessage interruptions even if you forget to manually renew your resources.

Figure 1 shows the renewal lifecycle of a package and a yearly/monthly resource. Select the method that works for you.

Figure 1 Renewal lifecycle
  • Before a package expires, its status is Provisioned.
  • After it expires, the status changes to Expired.
  • If the package is not renewed upon expiration, it automatically enters a grace period. If the package is still not renewed after the grace period expires, the status changes to Frozen.
  • If you do not renew the package after the grace period expires, it automatically enters a retention period, during which you can renew it to continue using its functions.

The grace period and retention period are 15 days each.

For more information about renewals, see Renewal Management.